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Starting Today, Developers Can Directly Respond to User Feedback in the Play Store

The comments section on an app’s page in Google Play is an important section. If a potential buyer is looking for a quality app, they can browse through comments to see if the app has problems or if it lacks certain features. For those that have already purchased an app, leaving comments has been the best way to provide developers with feedback on bugs or requested features. Up until now though, developers have been unable to respond directly, making this somewhat of a 1-way street.

Starting today for “Top Developers,” with roll out to additional developers down the road, publishers can now reply directly to comments left on their app’s listing. Whether it be to help users, answer questions, or inform folks of new feature additions, this should be a great way for developers to stay in touch with their users. Keep it up, Google.

Via: Android Developers

  • Sangro Azul

    Sorry to be off topic, but does anyone know of a decent car cradle/charger for a Galaxy 3.6 media player???

  • CORYK333

    If there is a way for the devs comments to stand out it’ll be dope. If not, their responses will get lost in the sh!t storm that usually makes up app reviews/comment sections.

  • MrEnglish

    Cool, maybe this will curtail some of the stupid comments that people leave, since the devs can respond directly to their post. Might make some of the moron users think twice about posting negative comments about an app they don’t know how to use properly.

  • http://twitter.com/JohnnyACE562 GRAND MASTER SEN$Ei {{-_-}}™

    Good. Now we can tell the developers of Google Play Music just how crappy and lacking their app is. {{-_-}}

  • https://plus.google.com/110773438514346746273/ tjhrulz

    The developer is lying about pushing an update, that app clearly is still version 1.0.

  • lars

    I thought everyone just ignores the comments since they’re all made by idiots who probably don’t know how to use a feature phone.

    • https://plus.google.com/110773438514346746273/ tjhrulz

      But now developers can rage back at the stupid people who do not even know how to use a feature phone, this would clearly solve all the worlds problems.

      • Michael Quinlan

        I don’t think it’s a smart idea for developers to call people idiots in a place where potential customers are trying to get a feel for an app or developer. But it sure would be fun to see!

        • autoverse

          Developers won’t rage back – at least the good ones won’t. Those that do will be spotlighted and mocked publicly, as is the case for these sorts of things on teh interwebz

          • michael arazan

            I’ve always e-mailed developers and they always e-mail back with in 24 hrs or sooner if something is buggy or doesn’t work. I have received free refunds and got to keep the apps just for my detailed feedback on how their app worked on my gnex ics software when it first came out too.

  • http://twitter.com/mykd99 Mike Deeds

    Awesome, finally I can reply to those people who have questions about my apps.

  • http://joshbane.wordpress.com/ Josh

    Thats a great feature!

  • Diablo81588

    Nice!

  • http://twitter.com/BriCo84 Brian Cohen

    can’t wait to see what facebook has to say when responding to all the comments about how their app is a POS

    • JoshGroff

      And of course all the carrier bloat.

    • https://plus.google.com/110773438514346746273/ tjhrulz

      Hey in there defense it was a lot better than what it used to be.

      I remember back when the OG droid received the Froyo update and the Facebook update the same day. Everyone had poor battery life because of Facebook’s wakelock issue but blamed it on Froyo until it was found out a week later what happened and Facebook was to blame. Back then it was REALLY bad.

    • blood

      He said “Top Developers”.

  • New_Guy

    Well, it’s about time!!!

  • Bauce40

    This is a great idea. So many times I’ve left comments about bugs, etc. Now it’ll be nice to hear a response from the developer, maybe something I can do to fix the problem or even just to know they know of the problem and are fixing it.

  • engemasa

    I think this is awesome!