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Starting April 22 Verizon Will Charge $30 Upgrade Fee When Existing Customers Buy New Phones at a Discounted Rate


Well, we got rid of that ridiculous $2 monthly fee that Verizon wanted to charge you for paying your bill online, but they have decided to kick off an “upgrade fee” in its place. Starting April 22, you will have to pay a $30 “upgrade fee” when purchasing a new phone at a discounted rate on contract. So when you pay $199 for that shiny new white DROID RAZR, but lock in for 2 years, you will also pay an additional $30.

Here is the reasoning behind this move:

On April 22, Verizon Wireless is implementing a $30 upgrade fee for existing customers purchasing new mobile equipment at a discounted price with a two-year contract. This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.

From what we can tell, Sprint and AT&T each charge $36 as an upgrade fee to their customers.

We have full details about the fee here.

Via:  Verizon

  • What a load of garbage.

  • Johnm5839

    This is a money hungry company. They want your money but give you nothing 
    but grief in return.

  • they charged 30$ activation fee also ??

    • Tyler Cameron

      Verizon only charges $30 activation fees when you’re a new customer.

  • Mark Wilk

    Verizon doesn’t care about existing customers. Period. They suckered you in with their network and now you are screwed because everyone you know uses Verizon making it too hard to switch and the alternatives aren’t any better. This is why awesome deals usually only pertain to new customers and not existing. Sprint, Verizon, AT&T, or T-Mobile, pick your poison.

    Side note: It’s reasons like this I have no problem installing apps like FoxFi for tethering. If they are going to squeeze every dime out of me, I’m going to squeeze every GB out of my data plan.

    • Tyler Cameron

      That is one of the biggest reasons I absolutely refuse to turn on WiFi on my Nexus. I have 4G everywhere, I don’t feel like draining my battery or constantly toggling WiFi on/off all day searching for a connection, I have unlimited data and I’m inclined to use my flow of data however I please so long as I’m not pirating anything and I get no less than 8 hours per charge without ever turning LTE off.

      • Damn straight.

      • John

        I can understand your willingness to stick it to em by using 4G all the time.

        But just an FYI, WiFi uses less battery than 3G, and much less than 4G LTE.   So if battery life is a concert at all, use WiFi where possible.

    • PC_Tool

      Let me see if I understand this…

      “They suckered you in with their network”

      Best network.

      “everyone you know uses Verizon”

      Most popular.

      “alternatives aren’t any better.”

      Still cheaper than the rest.

      Sounds more like an advertisement for them than a complaint to me..

  • i’ve seen these workshops. only 1 or 2 people attend. i have to pay extra for numbnuts who can’t work a phone and can easily watch youtube videos on “how to’s”? go to hell verizon. go to hell i said.  good day

  • Y2K

    This is bullshit………if so they need to make it optional for those that need it, Im technically savy enough to understand how to operate my own devices as I always have. If they mandate this, no more upgrades for me!!!!

  • zUFC

    A-holes…..plain and simple.

  • so they are basically getting rid of your “loyalty” discount of $30 by charging a $30 fee to upgrade. lamesauce

  • Boblank84

    Does this carry over if you upgrade through a third party like amazon wireless?

  • zepfloyd

    Hey VZ,
    ´¯¯`·¸ ………./’/…/…./……./¨¯ ……..(‘(…´…´…. ¯~/’…’) ……………………..’…../ ……….”…………. _.·´ ……………………..( …………………………

    • belsonc

      Um, one more time?

      • …………………./´¯/)
        ……..(‘(…´…´…. ¯~/’…’)
        ……….”…………. _.·´
        …………………………There you go.

        • belsonc

           Ah, see, there we go – looks normal now.

    • Nexuss

      Seems like they are doing the same to use as well. Time to pull out the big foam finger

      • Nexuss


    • Joe

      my thoughts exactly

    • Verizon

      Hey Customers,
      ……..(‘(…´…´…. ¯~/’…’)
      ……….”…………. _.·´
      We Win

    • my neighbor’s sister-in-law makes $81/hòur on the computer. She has been fired for 8 months but last month her paý was $18395 just working on the computer for a few hoúrs. Read more on thís site LâzýÇãsh5.Çom

  • AndrewScottRox

    Doesn’t this kind of defeat the purpose of getting a discount? 

  • As someone who works for them, this is absolute crap. I just read this in my program this morning and couldn’t believe it. Let’s do the same thing we did for the $2 fee and complain till they decide it’s not worth it.

    • Josh Groff

       $2/month for 18 months vs $30, they at least dropped the total cost $6. Assuming one always takes early upgrades.

      • JJ69Chev

        the early upgrade is gone, my wife has had he phone for 21 months, and its acting up talked to VZW in store and on phone, said best the can do is 30 days early..

        • Josh Groff

           Wow, lame. :/

      • FortitudineVincimus

        Dropped the cost $6? For who? You?

        I had no fee coming as I don’t pay on line.. so there is no $6 f**** savings, there is now a $30 fee.

  • OreoMan

    But I don’t use those services.  My family and friends all come to me for smartphone help.  Maybe I should be charging Verizon for doing their job when they misinform my family and friends!!

    • Josh Groff

       I have to charge T-mobile, I provide tech support for my family’s overpriced crap phones. (parents both have My Touch 3G’s, sister has a Wildfire…)

      They should have consulted me before buying new phones.

    • MattM1974

       I was thinking the same thing. I certainly don’t need those services. What a joke.

    • Jake

      If only. It should be like selling back electricity to the power company.

    • I think, more importantly, that it’s BS they are charging for services that should be complimentary. I never asked for “Wireless Workshops, online educational tools, and consultations with ‘experts'”.  

      • John Hall

        This all has to do with the iPhone. The iPhone makes people who have no business owning a smartphone want one. Then, subsequently, they need help to make use of this technology they don’t need in the first place. In order to make sure iPhone sales continue, Verizon capitulates.


      • QPHALO

        Especially because most of them don’t know what to do to fix a phone other than a battery pull.

    • angermeans

      It’s not Verizon’s fault your friends and family don’t know how to use Google to find a quick answer to their quetion(s). I understand being upsetbut Verizon offers more than enough solutions for people to learn their phones. Concerning misinformation, there’s no excuse for that. I don’t know the situation, or what was told to your friends and family that turned out incorrect, but as a smart consumer folks should spend time learning their product and the wireless services they use. Like I said there are endless amounts of support on the web and Verizon provides a lot of them as well. There really is no reason that someone this day in age shouldn’t be informed about their phone. Yes, I do think they could do a little better job like providing a direct link for customers to download the online user guide so they don’t have to search it out (hell, most don’t even know that there online user guides). All Im saying is that implying that Verizon should pay you (or anyone else for that matter) to help their customers is a joke (and yes I know you are kidding). What I mean is the person with the problem has the answer right in their hands and most do nothing to help that. Most want to complain when their android phone lags or restarts when more than likely they have never cleared the cache and have a million apps that they run from all different places. Most want to call and complain when they exceed their minutes when Verizon offers plenty of options to check their minutes at in less than 15 seconds. Most just want to complian and take no responsibility for their device that thy pay good money for. I hope you don’t feel like I am calling you out more just ranting about how people feel that wireless companies need to babysit their customers. No other industry has this problem. When you use to much electricity you dont call them to complain. If you buy a 2011 truck you don’t call and complain when the newer 2012 truck comes out in just a few months of release.

      Now after all this if there is still a problem one can call Verizon customer care (open 24hrs a day) to get help. I’ve been happy with Verizon. When I call someone picks up within a couple min. There is a reason that verizon has won so many JD power awards. Sure there are some bad reps that dont know what they are doing and that is the reason you shouldn’t take someone else word for something especially when you have the answer to any question in your front pocket. Some just need to take responsibility or they need to go back to a feature phone.

      • Elliot

        Thank you Verizon PR department

        • angermeans

          And thats better than whining about a change that every company in America has been doing for years? Verizon PR Department? Really? Did you think of that one all by yourself? All I’m saying is the whining that goes on whenever a change is made in the wireless world (which as we all know it full of giant revenue per unit, raising prices, and greed) does no one any good. On top of that people actually make the comment that they should be paid for helping their friends and family? If you don’t like it than your free to go to another provider, but Verizon is not much more than lowly Sprint or T-Mobile not to mention the difference between price is very little if one doesn’t need unlimited talk (which I for one haven’t needed in a decade). For people to want out of their contract because Verizon makes a change to the way they now do upgrades (which by the way never effected them as this policy just changed today) is ridiculous. Especially when the only reason a contract is signed is to subsidize the high cost of equipment. Why should you be let out of a contract for that? All I said was that people need to take responsibility and take a little time to educate themselves on the contract they are signing so they stop the belly aching every time a new change comes our way. 

          To the person above why would Verizon lower their prices just because you purchased a phone at full price that the OEM set not Verizon? Verizon makes their money off of the monthly plans that people pay not the equipment. Does one really have to explain that? Another thing is that Verizon’s pricing is competitive especially considering they have bar none the best coverage in both 3G and now 4G LTE coverage. The experience you get it hands down better than any other provider in America. If you want to call me Verizon PR (even though that is not even close to the point I am trying to make) then so be it, but the grumbling, wanting out of a contract that has in no way impacted you, the same change that every provider has been charging for years (ATT just raised theirs), complaining of the cost, and acting like your owed something on top of that is what I wrote to comment for. 

      • Elliot

        Not sure why my comment was deleted…  Thanks for the reply from the Verizon PR department.

      • tvjrc603

        really, guy?  

        look, we all know that car companies release new models every year – that’s how the system works.  if phone manufactures worked the same way, we would have no problem with it.  the problem is that companies like motorola release multiple devices with minimal, if any, changes in between, only months apart.  generally a car company has only one vehicle in a given class, right?  well, this would be like if ford released already had 4 different variations of a mid-size truck, and then they released a new one that was supposed to be “game changing” (bionic), then a few months later, released a much better built, nicer version of what the truck actually should have been (razr), then a month or so later, releases the exact same truck again, but with free 4 wheel drive (razr maxx.)  people would be pissed, and rightfully so.

        and now, verizon, which is already charging most of us outrageous amounts of money each month, wants to charge us, again, for a system most of us don’t use, just for the right to be locked into one of these crappy phones a few months before a better version comes out.

        so please, take your ridiculous, unabashed verizon servicing elsewhere…nobody here wants to hear it.

        • angermeans

          Hey I 100% agree with you and that is why I DONT buy Motorola and wont buy Motorola again. That is the nature of the beast and unfortunately what Android has become. It is a spec pissing contest that has greedy OEM companies releasing dozens of phones a year all with small updates and no intention of updating these phones in the future even if they happen to be plagued with bugs (Motorola is the worst). You took one thing I said and ran with it. My only point was that yes the industry is greedy and yes I am not happy about potentially paying $30 just to upgrade my phone, but ATT and Sprint have been doing it for years and complaining about Verizon customer service, wanting out of your 2 yr contract (that was not impacted by this charge in the slightest), and complaining about prices that they have agreed to when they bought their shiny new device is just about absurd dont you think? 

  • SpikedRed

     So basically, Verizon wants $30 every time someone buys a new phone at a
    discounted rate for the equivalent of saying, “Hello, IT. Yeah, HAVE

  • Greg Morgan

    “This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.” I’m pretty sure most of their clients know more then their reps do, so shouldn’t they be paying us $30?

    • Josh Groff

      Their reps know less than my friend that doesn’t even have a smartphone

      (to be fair he is a business/tech major in college and has access to a galaxy tab, but still.)

  • Jhickman78

    does anyone meaning any or the customers on Verizon use the 
     Wireless Workshops, online educational tools, and consultations  I never have just sounds like another way to squeeze mo money from customers I call shenanigans!!! 

    • “I’m gonna pistol whip the next person who says the word ‘shenanigans’!!”

      • Pmagent2013

        Super troopers to the rescue!

        • TrojanManXLT

          Meow they are in trouble…

  • I guess record profits are not enough to keep Big Red from nickel and dimeing us to death at every turn….if there was a better network out there, I would be gone….along with my five other lines…

    • BroRob

      How do you think they got those record profits? By being generous??

  • Grimlyte

    LOL. Awesome. What next?

  • This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations ”

    Can I charge them for every customer I “helped” or gave advise to regarding their phone?  What if I don’t use those services?  

  • Alonso

    Dear Verizon,

    F**K YOU!!!!

  • WTF?!

  • Biobroly

    So what about the people who don’t use those stupid waste of time workshops? I don’t feel I should be inclined to pay for something I have never and will never use.

  • Knlegend1

    its already bad enough that existing costumers get no love when new products come out but now they want us to pay more? i really dont care but can i get a discount on a new device how about some verizon

  • Rawheat200

    What locking us in for two years isn’t enough anymore…this is bullsh!t!!

  • Spikedred

    So basically, Verizon wants $30 every time someone buys a new phone at a discounted rate for the equivalent of saying, “Hello, IT. Yeah, HAVE YOU TRIED TURNING IT OFF AND ON AGAIN?!” Yeah, 

    • Steve S

      OR they say, well are you sure your phone has been updated to the newest software?

      • EC8CH

        No, because my carrier drags their feet and makes me wait for months before pushing out updates.

        • Joel Huls

          they drag their feet because when they push it out early (Fascinate) it F’s up the phone.

          • PC_Tool


            My wife is still on Froyo on her Fascinate.  She refuses to upgrade after what it did to my son’s phone (who is now running AOKP on it).

      • Then you say I’m not sure my phone has been upgraded b/c you like to delay upgrades.

    • Negativerxn

      That’s a good show.

    • FortitudineVincimus

      Or how about.. “yes, we know it is 2012, but do you have another phone you can use so we can troubleshoot this one? No? Sorry, we cannot help you then. Call back when you do. Bye”

  • chris125

    They have always had upgrade fees damn people don’t get your panties in a bunch.

    •  Proof?

      • chris125

        Read your contract or look on their sote

    • sdcoiner76

      I have never been charged an upgrade fee. Nor has my wife and we have been using Verizion since the mid 90s.

    • Tyler Cameron

      I’ve been charged an activation fee. Once. and that was when I signed up. That’s expected. When I bought a SIM-free Thunderbolt, I went to a Verizon store and they gave & activated a SIM for me to use my Thunderbolt. When I upgraded to a Rezound, I simply swapped the SIM from my Thunderbolt to my Rezound. Then a week later I came back to them to exchange it for a Nexus and was charged a re-stocking fee, but was not charged for a micro-SIM activation.
      Verizon has never charged for upgrading, man. You’re delusional.

      • chris125

        Actually they have and do and you reven said you got charged. Most of the times rep can and will over ride it but the fee is still there. You’re the delusional one

    • dk81

      Your an idiot.

  • garbagedick

    Charge a fee to use the workshops, don’t charge everyone since 90% of us wont use them anyways

  • Rakoskjc

    what if you buy it at bestbuy? maybe they should fire some of the useless employess that work there instead of porking us. 

  • So, instead of a $50 credit for “new every 2” you pay an upgrade fee. 

    And here I thought they cared about their current customers…

    • Tyler Cameron

      New Every Two was killed last year. Existing customers who had a remaining New Every Two discount may use it one last time, but it only applies to corporate stores and Verizon online store.

      • I think he means going forward.

      • JSK

        Indirects can still use them too.

      • Matthew

        And premium retailers, you won’t get the discounts at like Radio Shack or Best Buy though.

    • Josh Groff

       They could care less until you’re at another store ready to port your number. Then they’re willing to make it all better. 😉

      • FortitudineVincimus

        “couldn’t care less” the phrase is “couldn’t care less”

        If it was “They could care less” that means they could care less than they do but the goal is to say they care so little they “couldn’t care less” than they do now.

        Get it?

        • tehserver

          Thank you for knowing and understanding the caring continuum.

          • shdowman

             It’s English M.F.. Do you speak it??

        • tvjrc603

          so, it would be, “i couldn’t possibly care a single shred less than i already do about your pedantic grammar corrections?”  


          • Robsbot

            Indeed, shallow and pedantic.

            Just like Lois’ meat loaf.

          • tvjrc603

            Indeed, good sir.

  • greed greed greed.  it isn’t enough they’re already the most expensive carrier around, they just have to keep finding new ways ti milk us for every last cent.  nice move in this economy.

  • Honestly Who has been to a workshop?!?!

    • EC8CH

      Name’s Norm Abrams…

      The New Yankee Workshop son!

    • Joel Huls

      old people

      • EC8CH


  • realfoxm

    If we weren’t happy with the $2 convenience fee, do they really think this will fly?

  • dannyheer

    seriously?? man they are thirsty

  • NO

  • Aadraws

    “Thank you for being a loyal customer, so we’re going to charge you more.”

  • Skant153

    so i’m guessing there will be some major phone release on the 26th

    • Heh good thinking.

      • b00sted

         prob the white gnex that my wife has me waiting to get for her -_-

        • Skant153

          or the droid fighter which is rumored to be coming out then.. get DL can we get any more info on that? what are the odds its going to change names to the RAZR2 at launch?

          • FortitudineVincimus

            Nope, sorry, it is a green RAZR.. thats the big new launch

        • hkklife

          White GNex, 16Gb GNex, Incredible 4G, maybe the Droid Fighter.

          Remember last summer when there was a huge rush to lock in a grandfathered unlimited plan? Yet they had no worthwhile phones to offer…the Inc2 , DX2, Thunderbolt and Droid Charge were the cream of the crop for someone wanting to upgrade before unlimited data went away for good. Then, within weeks of going to tiered data plans, we had the Droid 3, Bionic etc.

  • That’s the dumbest thing I’ve ever heard of. Just discount it less and avoid pissing off thousands of people

    • mustbepbs

      So raising phone prices is better than a fee? How does that make sense? They’re both bad!

      • Berkeley

        Clearly not but discounting less is much less likely to upset people. 

        • mustbepbs

          Not me. $300 is enough for a f***ing cell phone, pretty sure people aren’t going to be happy with $330.

  • Sara Rosensteel

    So… I get charged MORE for being a loyal customer? Makes no sense, VZW, no sense at all.

    • 4n1m4L

      obviously they think they can continue to operate without repeat customers.

      • PC_Tool

         Where ya gonna go?

        No, really.  They’ve got you by the balls, sport.  They all do it.  It’s astounding they haven’t been sued into the ground for price-fixing and collusion yet.

        • dk81

          Where ya gonna go?

          exactly, their all pretty much the same at the end of the day and verizon has the best network, no where to go to and they know it

    • LiterofCola

      I agree, it is BS.  But if I’m not mistaken I think AT&T does this as well.  Not that it justifies it at all, but it doesn’t look like big red is the only one pulling this crap

    • Josh Groff

      Could always threaten to switch unless they waive the fee. Carriers get pretty ancy when you’re in another store ready to port your number(or at least say you are.)

      • If you are not grandfathered into the unlimited plan, you have nothing to lose to port your number to Google Voice, then cancel your contract and subscribe to a new plan.

      • Joel Huls

        Well you could do that, but if you switch you will have to pay their activation fees anyways.

        • brandie renae

           when I signed up with Tmobile, I didn’t have to pay an activation fee.

    • Loyalty…NOT!

      Was thinking the same damn thing!  Loyalty doesn’t get you no where anymore!  I have an upgrade on one of my 5 lines coming up.  Maybe, I should start pushing these phones off to another service…. or we try to convince (lol) those that are after upgrades to hold off.  Maybe the manufacturers will put up a stink once phone sales go down.

    • brandie renae

       Which is why I dropped them 3 years ago.

  • Asuriyan

    Now if they hired some experts and started providing real advice, this move might actually be justified.

    When I was on ATT my academic affiliation protected me from nonsense like this. If that doesn’t hold true I might be looking at new carriers in a few months.

  • I”ll be leaning on Droid Life even more to point out the right phones to purchase in the future. 

  • chudilo

    There already is a $30 Activation fee.

    • cucabueno

      That’s for new customers. That can usually be waved if the new line and phone are activated by a third party seller like Diamond Wireless. Now I’m wondering if they’ll pay for the $30 for all renewing contracts as well…

  • Rob

    Only difference (unless it’s changed) is that Sprint allowed the primary line to upgrade without a fee whereas any other phones would require the fee.

    I just assumed Verizon already charged this.

  • Benjamin Landwehr

    Yeah, because Verizons services are usually just so much help. This is stupid.

  • ModestMuse

    “This fee will … provide … Wireless Workshops, online educational tools, and consultations with experts.”

    If we don’t need, and are not interested in any of that crap, can we opt out of the fee??

    • RadicalPie

      How many people actually go to that stuff?

      • Just about everyone who isn’t a teenage or a tech enthusiast. Old and stupid people still exist, and they always will.

        • GotSka81

          Then charge those people, not everyone.  If they really just wanted to continue to provide those services, then they would be available to those who want them at a cost rather than blanketing a fee across all customers.  Yes, Stupid and old people will always exist.  That’s why it should continue to be expensive to be stupid…and lets me honest, how many old folks do you know with a smartphone vs how many you know who have had the same dependable flip phone for 12 years?

          • That’s just it. This fee really doesn’t go to those services exclusively. It’s a line of bull to just charge more to everyone.

          • EC8CH

            “On April 22, Verizon Wireless is implementing a $30 upgrade fee for existing customers purchasing new mobile equipment at a discounted price with a two-year contract. This fee will help us…

            Make more money….

            Cause we like money….

            Now give us more of your money.”

      • Josh Groff

        I’m going to go to all of them just to make it worth it. I’d like to see a VZW rep stumble through telling me how to run my Bionic with ICS.

  • Mike

    hello pre paid!

  • Good thing I’m sticking with the Nexus for a while…

  • dcyamaha

    nickel and dime us to death.

    how about just up the montly price to around $31.50. This back door approach to our wallets is what drives people insane.

  • So let’s start a shitstorm and get them to stop this.

    Get posting people, someone get this on Reddit.

  • Raloc

    Why wouldn’t they just raise the upgrade price of the phones themselves??? This just seems like a sleezey thing to do

    • pball_inuyasha

       probably because people would notice that extra amount more than some random 30$ charge on the 3ft long receipt you get when buying phones.

  • MudRacer

    This is nonsense. I dont need their training material.