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Samsung Stratosphere Owners Receiving Text Messages from VZWNMN? Here is How to Stop Them

Samsung Stratosphere owners are the latest target for Verizon’s new Backup Assistant Plus service. Many of them are receiving text messages from VZWNMN, something that we understand to be annoying, to say the least. We actually wrote about this exact same tip in June for the Incredible 2, but for whatever reason, it’s Big Red’s other 4G LTE slider that is being attacked today.

Like I said, the messages have to do with Backup Assistant Plus which is VZW’s new subscription service that allows you to store more than just contacts. You can manage multiple webmail accounts, store media (pictures and video), and access them all from anywhere. It may sound neat, but your Android phone already does all of the contact backup automatically to Google’s cloud. And if you want to backup media, there are plenty of options like Dropbox or Box that will do just fine. There is really no reason to sign up for this service other than to make your life hell when setting up your next Android phone. 

So here is what you can do to get rid of the service and those pesky texts:

1.  Login to your Verizon account.
2.  Click on “Account” at the top and then “Change Features” from the bottom right.
3.  Select the device you would like to remove the service from.
4.  Then scroll down until you find “Contact Management” and click “Remove.”

*Note - If you aren’t able to remove the feature from within your MyVerizon account, you’ll need to call *611 and have a customer service rep do it from their end. Have them search for “Backup Assistant Plus” and remind them that it’ll be listed as free feature and that you need to them to take it off of your account.

  • ENGNRNG

    Called tech support – got them to cancel the Backup Asst Plus. She seemed quite knowledgeable until she said she had never heard of this problem before. I suggested she search for vzwnmn and would find dozens of web sites mad about the issue. A few minutes after she said I would get no more I got another one. Remembering from last Feb, I replied to the annoying text with “Stop” and sent it. I have had no more since then.

  • Derp

    Verizon’s changed their terrible website, but I managed to fix the problem by going to verizon’s website, going to my device -> backup assistant, and then removing all the accounts from it.

  • http://www.facebook.com/profile.php?id=1313832015 Mark A. Mandel

    STILL AIN’T FIXED. WASTED HOURS TODAY.

  • ThatGirlSaid

    You must be the Account Owner to do these things, by the way. Verizon’s page will look totally different if you are not, and those instructions won’t apply.

  • Pattieb1

    I have more smartphone than “smarts”.  I need more instructions!  Anyone know how to forward text messages?

  • Deeohh512

    i deleted my yahoo account and re-added it using the below fix.  get my notifications but still get the annoying vzw texts

  • LNH

    Thank you! I happened to be near a Verizon store so they helped me get rid of the backup assistant text messages and related nonsense, but after I left the store, all of a sudden I stopped getting my aol email and couldn’t figure it out.  You saved me a trip back to a Verizon store, or worse, a phone call to customer service!

  • Danny Ming

    This worked great, you may want to update based on where on the verizonwireless.com the Account and Change Features is and add how to update your cart thing.  Worked GREAT! Thanks

  • Not thrilled with Verizon

    Samsung Stratosphere Android
    I did the above fix and the notifications stopped
    Yahoo email also stopped
    Trying to delete email account on the phone gave the invalid account error 80318
    Solved that by the following…
    from Home >> SETTINGS >> APPLICATIONS >> MANAGE APPLICATIONS >> ALL >> (find the default Email that came preloaded) EMAIL >> CLEAR CASHE >> CLEAR DATA.

    After the above the old email account was gone and I was able to add the old account back as a new account by using the original email app that was not working

    from HOME >> Email >>  Settings >> Accounts >> Add account

    • leftcoaster73

      THANK YOU!!

    • SBSRacer24

      THANK YOU!  Was driving me crazy!

    • Feedback

      So disappointing that Verizon does not view posts such as these and disseminate the information to their stores.  I had to inform store reps on Friday about the text message issue, then on Saturday went into another store and, after explaining the first issue about the text messages, had them tell me that the Yahoo email issue was because of my company’s security settings!

    • Pprad872

      Thank you for this fix- I also lost my aol account after discontinuing backup asst. in the myverizon site, after clearing data and re-doing my aol account, it is up & running again. Just rediculous that verizon could create such a hassle for it’s customers!

    • Frosh

      Thanks for the assistance. I was wondering why I wasn’t getting my aol emails anymore and now I know. How inconvenient…but your advice helped. Thanks again, and tisk tisk to Verizon for making things difficult when they don’t need to be.

  • Anonymous

    This is also happening on my rezound

  • Traceyjfair

    Thank you!  Thank you!  I couldn’t find ANYTHING about this on Verizon’s website and I was getting like 10 texts a day from them!

  • Oddestfellow

    THANK YOU!!!

  • Slparker1723

    THANK YOU!!!!  This just started today for me and I’m getting 10-15 an hour.  driving me nuts.

  • Sissysdaddy

    Yup. Every time I received an email, I would get the VZWNMN text.  I had to have tech support disable the back up assistant on his end to stop the texts from coming. I can still use the gmail app to get my emails but the imap email client wont work without going through Verizon’s back up assistant first.  Forcing my email through Verizon rather than straight to my phone seems a bit intrusive to me.  But, this will have to work until they get the problem resolved.

  • Zendek

    The fix worked great. Can you help us get our email back? Please!

  • Sunshinesbaby1

    THANK YOU!!! I’ve been dealing with these texts ALL DAY!!!  Now I’m looking forward to some peace and quiet.

  • Daisyville

    Oh heyall no! Started getting these on my Razr Maxx and called after two days…was told it was related to the partially rolled out premium BUA, but when the rep disabled, it hosed up my email accounts. No sync, couldn’t remove or re-add any accounts. Second tier support had me factory reset. I AM ANGRY BRO.

  • Pat

    Oops…typo in my comment….Verizon expects to have problem fixed tonigth 2/17.

    • http://profile.yahoo.com/6RINZP6BHBDDBZ4X2XI2L4LPP4 bugsbite

      If you believe that!!

      anyway I will stop the sync………thanks!!!!

  • Pat

    Just got off the phone with Verizon Tech Support.  These txts are being sent anytime accounts are sync-ed.  It’s not supposed to do that.  Verizon is working to fix the problem.  Expects to have it fixed tonight 2/12.  Verizon txt are free so they do not count against your account.  They are annoying.  You can temporarily disable synching on accounts and then turn it on again tomorrow.

    • Lisa

       I can’t believe there is such a “glitch” with Verizon. This has been very annoying and has happened to several people I know who has Verizon.

      • countryjb

        just block them

    • Steve

      Figures. Not fixed months later.

  • Knightin78

    The stratoshpere is a wonderful phone with the full touch screen, slide out keyboard, “slider screen” option when texting with the touch screen, the camera is fabulous, and my battery lasts for over 24 hrs. I just hate this texting crap. I did the steps, and I only got more random texts in the end.

  • KDZ

    TY, TY, TY, these were driving me nuts!!!  It has been so nice and quiet since they have stopped :)

  • jpat

    I followed the recommended steps – am still getting email AND the “quickly becoming more than annoying” text messages.  I LOVE this phone, but this is driving me crazy!

  • Njscor72

    I heart you!!  This has been driving me bonkers all day… what a stupid stupid stupid service

  • leftcoaster73

    Thank you for posting this solution. Now if only we can figure out how to still get our email….whether it’s gmail, or hotmail, or imap. 

    • Not thrilled with Verizon

      Samsung Stratosphere Android
      I did the above fix and the notifications stopped
      Yahoo email also stopped
      Trying to delete email account on the phone gave the invalid account error 80318
      Solved that by the following…
      from
      Home >> SETTINGS >> APPLICATIONS >> MANAGE
      APPLICATIONS >> ALL >> (find the default Email that came
      preloaded) EMAIL >> CLEAR CASHE >> CLEAR DATA.

      After
      the above the old email account was gone and I was able to add the old
      account back as a new account by using the original email app that was
      not working

      from HOME >> Email >>  Settings >> Accounts >> Add account
      A Like Reply
       

      • girlanddogs

        After fixing the bogus text msgs problem and then my email accts stopped loading, this was the BEST advice & fix so far!  So MUCH BETTER than my frustrating experience at the Verizon Store.  Thanks so much.

  • ah

     I just tried it and am hoping it stops these irritating messages!

  • Angry User

    Well, this is a big enough problem that it crashed “Verizon’s online community” message board. If you follow this fix, it deletes your non-Gmail emails! While we’re on the topic of phone issues, how do you delete all the bloatware this phone came with?

    • Angry User

       The texts have stopped. To prevent any additional problems, I re-enabled Backup Assistant on verizon.com. (Yes, Gmail does this, but I don’t want any more email account problems).

      I got my email accounts working again, but first I deleted the accounts, cleared the phone cache, and then powered down the phone. I then re-entered all my account information, and it appears to be working correctly in all functions (sending/receiving/syncing).

  • Maryrose_mcbride

    HELP….I cannot stop these XXXX text notifications!

  • guest

    ok, so far no more txts… but it also happened to get rid of that pesky email… not good.
    all my accounts are empty on the phone and it no longer gets email from any of my gmail accounts. and it won’t let me remove them.  tells me “Delete Account Failed – 80318: User has invalid status”

    • Kwgboonton

      found any solution to 80318?

    • Not thrilled with Verizon

      Samsung Stratosphere Android
      I did the above fix and the notifications stopped
      Yahoo email also stopped
      Trying to delete email account on the phone gave the invalid account error 80318
      Solved that by the following…
      from
      Home >> SETTINGS >> APPLICATIONS >> MANAGE
      APPLICATIONS >> ALL >> (find the default Email that came
      preloaded) EMAIL >> CLEAR CASHE >> CLEAR DATA.

      After
      the above the old email account was gone and I was able to add the old
      account back as a new account by using the original email app that was
      not working

      from HOME >> Email >>  Settings >> Accounts >> Add account
      A Like Reply
       

  • Drew

    Doing these instructions seems to then remove all emails on the phone – does anyone have a solution to this?

    • Not thrilled with Verizon

      Samsung Stratosphere Android
      I did the above fix and the notifications stopped
      Yahoo email also stopped
      Trying to delete email account on the phone gave the invalid account error
      80318
      Solved that by the following…
      from Home >> SETTINGS >> APPLICATIONS >> MANAGE APPLICATIONS
      >> ALL >> (find the default Email that came preloaded) EMAIL
      >> CLEAR CASHE >> CLEAR DATA.

      After the above the old email account was gone and I was able to add the old
      account back as a new account by using the original email app that was not
      working

      from HOME >> Email >>  Settings >> Accounts >> Add
      account

  • http://twitter.com/time4vacation Eileen DeBerry

    Thank you!  I have the Samsung Illusion and the annyoying texts started very early this morning.  Thanks for posting the steps to remove it.

  • Droid-life Poster

    When I tried to remove my gmail from one of my sync points I get the error:
    We’re unable to process your request at this time. 
    Please give it another try later. 
    Hmmm…. maybe too many people trying to do the same?

  • Victoria22

    I did that. But when I synced my email, the inbox shows 0 for both my yahoo accounts.

  • Guest

    I have multiple email accounts on my phone.. by doing this, is it going to affect them?

    • Droid-life Poster

      It’s not clear to me what is going on.
      Maybe all email accounts that get sync’ed by Backup Assistant Plus sends out the text VZWNMN:1,1
      Which may mean something like VeriZon Wireless New Message (N?):1st email account has; 1 message
      that’s just a guess on my part

  • Jsizzle

    Ok, so a really ‘noobish’ question- where do you go to log in to your Verizon account? Thanks

    • Droid-life Poster

      verizonwireless.com
      click on sign in

    • Jsizzle

       Found it, thanks

  • Blondieee

    I followed the steps for the fix, and now have stopped receiving email all together on my phone, anyone else have this problem?

    • Victoria22

      Yes!  all my previously rec’d email disapeared from my inbox too.  I don’t think this was the fix.

    • cteam

      I have the same problem.  I followed the instructions and all my e-mails on the phone are gone.  They still exist if I access them on my computer, but the phone cannot access them at all.

      • cteam

        I needed to re-enable this service on the verizon web site and link my e-mail accounts to it again.  I could see my e-mails again.  I also started getting the texts again :( 

        I then I downloaded an app to block the texts.  So far it seems to be working.  Let’s see if I get woken up in the middle of the night again…

        • Lisa

           What app did you download to block the texts? PLEASE help us out.

          • karen

            I had the exact same problems with my email no longer appearing on my phone.  It seems there should be a way to remove this backup assistant plus but still get our emails!  I also would like to know the name of the app–also was it a free app?

    • Lisa

       Yes! I started getting them early this morning and hasn’t stopped since. Every 10 min or every hr. Very annoying! I had no idea where they were coming from. I just followed the steps above to cancel “Back Up Assistant Plus” and hopefully that will stop the texts. We’ll see.

      • cteam

        Lisa,  Make sure it does not wipe out all your e-mails like it did mine.  I still have no e-mail, even after I turned the service back on and refreshed my accounts.  Very fustrating.  My wife has the same exact phone and carrier and she does not get these.

        • Lisa

           Well same thing happened to me. I cancelled the “back up assistant plus” and thought that would only cancel the back up part but it STOPPED pushing my  AOL emails through altogether! I’ve had the Stratosphere for 3 months now and NEVER had this problem until today!! So I had to sign back up to “back up assistant plus” so my emails can push through until I find another way or until I call Verizon. How frustrating. So far my emails are pushing through again. WHAT CHANGED WITH VERIZON AND WHY WERE WE NOT MADE AWARE OF IT??

    • Anonymous

       Yes! My emails are gone. I called Verizon and they had me reformat the phone back to the way it was out of the box. But the email is still disappearing. It won’t sync. Verizon is blaming the equipment but really do they think ALL the Samsung phones failed at the same time? And I got twenty of those email messages and that’s when the problem started early this morning.

  • Melissa

    Thank you so much!! I called VZW customer support today with this problem and they didn’t really know what to do. They thought changing when I do my backup assistant would help, but it didn’t, I got more messages. So I’m glad I found this!

  • Droid-life Poster

    The messages I’m getting are VZWNMN:1,2 or 
    VZWNMN:1,1.
    Are these the messages that other people are getting too?
    What does mean?

    • Droid-life Poster

      What does it* mean?

      • Lisa

         No one knows unfortunately….I think the numbers have to do with how many emails are pushing through at that moment.

  • K2aunt

    yes there is some samsung stratosphere owners out there with myself being one of them ! this phone is awesome !! thanks for the tips on how to fix the ” VZWNMN ” problem which i fixed not only for my phoen but my husband’s phone because he has the incredible 2 .

  • kurttrail

    I don’t pay Verizon to send me unsoliticited text offers, and then have to go to their web site every time to opt-out every time. I had VZW turn off their texting service on my account, and just Google Voice.

  • Michael Forte

    What Stratosphere owners are you talking about? Haha remember when everyone thought the Stratosphere was Verizon’s GS2?

    • PC_Tool

      …if only.  I’d like…own one.

  • ddevito

    I block all Txts on my GNex – GVoice 4 Life!!

  • Lmrojas

    People bought this phone?

    • Rgibson518

      Yes for my mother, because it’s cheap, 4G LTE, has a slide-out keyboard, and it prevented my father from buying her a Crapberry!

      • Anonymous

        Exactly!
        Earlier this year (prior to the Droid 4 release and the Droid 3 price drop) this phone was $99. This made it the cheaper Android Verizon slider over the Droid 3, plus it had 4G.  

        • Jim Ortmeier

          I got it for my brother on our share plan at Thanksgiving. Radioshack had it for free, & I seem to recall even Verizon had it for free for awhile around that time. While probably not as strong as the Droid3 as far as quality & cpu power, a free keyboard phone with 4GLTE access is hard to pass up. Plus they were running the promo where you upgrade to a 4G phone and you got a 4GB cap instead of 2GB for $30 and it was a no brainer.

    • http://www.droid-life.com Kellex B

      Yep, cheap LTE slider. It’s not a bad option on the low end.

    • Scott Barbour

      It’s a perfectly good phone.  It doesn’t have bleeding edge specs, but I don’t intend on playing 3D games with it.

    • http://www.greenless.com Lex Lybrand

      I did, and then I got rid of it a couple of weeks later. The battery life was HORRIBLE. I’d unplug it at 7:30am and it would be dead by 3pm… if I was lucky. Turning 4G off would get me maybe another hour or so. Awful.

      • Jim Ortmeier

        Considering how most 4G phones are on battery when connected to LTE, it’s not that much worse, especially factoring in the price. About the only 4G phone that has battery life equal to or better than a 3G is the Razr Maxx, simply because what’d be considered an ext. battery comes in it standard.

        • http://www.greenless.com Lex Lybrand

          If the Stratosphere is the norm for LTE batteries, then I’ll sit back with my D3 and wait for that to change. It’s just not worth it.

          Also, like I said, it was just as bad with 4G turned off. I even bought the extended battery and it didn’t help much.

    • KnightCrusader

      It comes from the factory unlocked, has a beautiful screen, wonderful keyboard, 4G LTE, and I can get two full days use out of one charge. Why wouldn’t I buy it?

  • Greg Morgan

    i got one as well, but I have a Rezound.

    • Athack

      so did i on my rezound

      • Greg Morgan

        LOL why cant VZW just leave us alone? All we want is our phones. No one cares about the other crap they offer.