Home

Share this Story

Google Wallet Prepaid Cards are Back, Re-Provisioning of Cards has been Fixed

After temporarily disabling prepaid cards in Google Wallet, Google has now restored access to them after fixing an issue that allowed them to be re-provisioned. As many of you know, Wallet has taken a beating from the press over the last week, so the least we can do is tip our hats to the team for releasing such a quick fix.

Here is the note that they issued last night:

Update [February 14, 2012 / 8:30 pm PST]:

Yesterday afternoon, we restored the ability to issue new prepaid cards to the Wallet. In addition, we issued a fix that prevents an existing prepaid card from being re-provisioned to another user. While we’re not aware of any abuse of prepaid cards or the Wallet PIN resulting from these recent reports, we took this step as a precaution to ensure the security of our Wallet customers. If you are unable to access your previous prepaid card balance for any reason, please contact our toll-free support for assistance.

Now, head to your local American Eagle and fill up your wardrobe with eagle decal t-shirts. No? Maybe just a cup of coffee somewhere that accepts PayPass then?

Via:  Google Commerce

Cheers Jigga_Z!

  • Michael Martin

     Hi Michael,

    I understand that you have been unable to provision your Google Prepaid

    Card and I sincerely apologize for the inconvenience this has caused you.

    While we have restored the ability to issue new prepaid cards to Google

    Wallet, we have temporarily disabled Google Prepaid Card provisioning on a

    device that has previously had a Google Prepaid Card on it. This is to

    ensure the security of our users and we are working to restore full

    functionality as soon as possible. This process will take approximately

    two weeks.

    If you would like a refund for the funds on your Google Prepaid Card,

    please contact Money Network at 855-896-0693. For more information around

    this issue, you can visit the Google Commerce blog at

    http://googlecommerce.blogspot.com/2012/02/protecting-your-payments-with-google.html.

    Please reply to this email if you have any other questions. We appreciate

    your patience and understanding as we work to improve the Google Wallet

    experience.

    Sincerely,

    Leah

    The Google Wallet Team

  • http://www.thecarners.com Matt R Carner

    Has anyone else had their Wallet pre paid card reactivated yet?  Mine still will not work.

  • http://twitter.com/johndengler John Dengler

    Anybody get this working yet? Still can’t re-activate my pre-paid card.

    • The Observer

      Same here.

      • Anonymous

        Ditto.

  • Firelight

    Joining the choir:

    Tried activating my card (to add some more $) and it says that it is still unavailable… called Google’s customer service # and they promised a fix within 30 minutes.  Been 5 hours and no fix yet.

  • Anonymous

    Just called their support.  It’s fixed for new users to setup a new prepaid card.  So if you are an existing user and already registered your card it is not active and they are still working on fixing it for existing users.

    Edit: missed that someone already posted this.

    • http://www.facebook.com/profile.php?id=633713478 Alan Taylor

      At least the same answer is being given to callers and not diferent answers depending on which rep you get

  • http://www.facebook.com/profile.php?id=633713478 Alan Taylor

    just contacted google support about Google Wallet and they said that customers that had the app before it went down then their pre paid will take a little while longer to become available again but the rep did say it should be sometime later today

  • ddevito

    Used GWallet 2x today, thankfully I can once again add more funds to my prepaid card. 

  • Anonymous

    So what is the security purpose of using prepaid cards to load to google wallet? I dont understand why someone would be paranoid enough to take that extra step. Its not any different than giving your card number to the android market. I just make the transfer straight from my debit card.

    • Anonymous

      Because the only other way to use Wallet is to have a Citi Mastercard which most people don’t.

      • Anonymous

        Maybe I could have been more specific. Why would someone purchase a visa re-loadable card only to transfer that balance to the prepaid google wallet card.

        • Anonymous

          You don’t, you add money straight from your own card to the Google prepaid card.

          • Anonymous

            I agree. That’s what I do.

          • Anonymous

            Do people do otherwise? I’ve never heard of someone buying a prepaid Visa just to add it to Google wallet…

          • Anonymous

            I saw a couple forum posts about it. I could see taking that precaution of the app was side-loaded from an unreliable source, but considering there is a way to install directly from the market, there should be no cause for concern.

          • Anonymous

            Oh, weird. I’d never heard of someone doing it like that. Yeah, it’s not as if Google is going to steal your credit card info from wallet. If they wanted it I’m sure they could get it another way, lol

          • Anonymous

            I think they just use the term pre-paid card just so people conceptually get the purpose of it.  As we all know it’s just another 16 digit account number to be processed.

          • RW-1

            The most basic reason is that other than a Citi on the wallet app, which is yours, the prepaid is just that, a limit you added to, if hacked or stolen then they only get what was on it and no ability to raid your (likely) larger “feeder” account.

            So those still paranoid take the extra step of using a pre-paid CC to load their google wallet pre-paid card, which really is A card, you just don’t get a physical one in the mail.

            to me unless I used an actual Citi card (which I no longer have anyway) it’s moot, I keep about $30 in the Google one, and feed it when it gets low …

  • Teng247

    still cant add my prepaid card….

    • http://twitter.com/LoganLopez Logan Lopez

      I am not able to either

  • Anonymous

    can’t wait to go to McD’s and use it again….oh wait….i hate going there…

  • Anonymous

    Still no fix for the Secure Element lockout issue?

  • Djlowproz

    well i guess I will try this out now.

  • Jeff F

    Woooo I was a major sad panda when they took pre-paid down. Just filled ‘er up and ready to tap-to-pay :)

  • Anonymous

    Woohoo!!

  • http://profiles.google.com/adamtruelove Adam Truelove

    So my local walgreens has the little card swipy things that also have a paypass thingy, but they have the paypass thingy disabled on all of them.  Grrrrrrr

    • Jeff F

      Angryface!!!

    • Chris G

      Same at my walgreens.  I asked when i saw it (didn’t have phone with me at the time) and was told no one wants to use it so they don’t activate it.

    • Lenny

       BTW, is there a way to tell they’ve disabled the paypass?

    • http://profile.yahoo.com/ZLQ2NZASPR6IMJBZ2IH3QCVXBE Laurel

      my classmate’s aunt makes $81 every hour on the laptop. She has been out of ẃork for 8 months but last month her paycĥeck was $7502 just working on the laptop for a few hours. Here’s the site to read more… LazÿCasħ5.čom  

  • Franzie3

    I just heard on Rootzwiki that new cards are being provisioned.  if it is an existing card they are still working on it…

    Wish they would have clarified that

    • Anonymous

      Strange. I have been using Wallet with the prepaid card since December and it never stopped working. There were connectivity issues last weekend that produced a “cannot contact bank” error (still worked but would not update balance or transaction data) but that has been resolved as of last Monday.

      What are they still working on?

  • Franzie3

    Still not working for me on my GNex.  Again im rooted and running AOKP but who knows…

    • Anonymous

      same problem here. I have a prepaid card added, got the free $10, but it doesnt work when I try to use it.

  • http://twitter.com/johndengler John Dengler

    Prepaid is unavailable error here.

  • Anonymous

    American Eagle?  Not since middle school.

  • guest

    so now I have to call them every time I re-flash my rom? awesome.

    • Ronald

      They love to hear from you, just like your mom.