In somewhat shocking fashion, Verizon has announced that they will not institute their single payment $2 convenience fee that we first reported on just 2 days ago. Here is the statement that just came across the wire:
Verizon Wireless Will Not Institute Single Payment Fee
December 30, 2011
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.
+1 to Verizon for listening to their customers, and +1 to all of you for speaking your minds.