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Galaxy Nexus Volume Issue Only Software Related, Google Has a Fix on the Way

Monday morning was all about Galaxy Nexus volume controls issues when the phone happened to drop into 2G coverage. Every UK mate in the world was uploading videos that showed the whacky antics of their latest purchase. Was it software or hardware related? A variety of users over at XDA were firm on the idea that it was hardware related, even replicating the issue at the bootloader level. There was no way to know until Google or Samsung reached out, which they have as of this morning:

“We are aware of the volume issue and have developed a fix. We will update devices as soon as possible.”

Well, that’s good news. Not that this was going to affect the 4G LTE version anyway, but it’s good to know that our UK brethren will be taken care of “as soon as possible.”

Via: The Verge

  • Jonelsor28

    Well, that’s good news. Not that this was going to affect the 4G LTE version anyway, but it’s good to know that our UK brethren will be taken care of “as soon as possible.”  Pest Control

  • Inquiring

    I’m sorry to bother you all. I’ve read a lot about how the volume issue is a software problem, but from what Google’s said, it just seems like there’s a software fix. This may be semantics, but it’s possible there is a hardware issue that could be fixed by a software fix (for example, some rf interference is affecting the volume circuit, but a software fix can be overlaid to interpret interference and ignore it). While it may be semantics to argue over whether its a hardware issue with a software fix or if it’s a software issue with a software fix, I think an area of trouble that may occur would be in relation to their being a hardware issue and a non-comprehensive software fix (in this example, inadequate shielding may interfere with the volume controls which will be fixed by a software filter, however the inadequate shielding may affect systems as yet unidentified – perhaps with data or so forth which may not necessarily be discovered till too late or fixable upon discovery). While we might breathe a sigh of relief currently that there is a software fix on the way, an underlying hardware issue might produce other effects down the road. Also, while I don’t understand enough of cellular signaling, might the 900 mHz interference affect phones here in the states when they’re nearby wireless handsets, amateur radios, and the like?

  • http://www.tedpavlic.com/ Ted Pavlic

    It still could be a hardware problem that is compensated by an Android fix. That might mean that it will still be a problem in the bootloader. Wouldn’t that be a charm?

  • http://pharaohtechblog.blogspot.com/ Conan Kudo (ニール・ゴンパ)

    Actually, it could affect the 4G LTE version, since CDMA 850 slightly overlaps with the 900MHz frequency that seems to be causing it. Which means the issue could be worse on the Verizon version because CDMA2000 is the primary network connection.

  • Guest

    That’s great and all since we don’t even have the phone yet…

  • Anonymous

    the level of douchebaggery in the nexus fanboys have seriously overtaken that of the apple fanboys…SMH….. what has the android world become?

  • Matthew Morrison

    Why should i care? im on verizon so by the time i actually get this phone in my hand the bug will be long fixed especially at this rate haha

  • Anonymous

    Hey kellex any info on the revolution 2?

  • Anonymous

    So if it is software why not just release the verizon version and have an ota waiting for it?

  • Anonymous

    As requested I will be leaving this site for a while. What use to be a great community blog has turned into a bunch of brainwashed zombies that will buy into something before they test it out themselves. It use to be nice to have constructive conversations here with my Android brethren. But A) there are too many dicks here now and B) there is some sort of corrupted bias going on in some of the articles here. I know website needs to make money, but don’t get us to think a certain way for advertising dollars or kickbacks from companies. Otherwise don’t be Engadget. 

    Peace. See you over at Droid-forums, Android Central, Xda, etc.

    • Anonymous

      OH NOES! PLEASE DON’T GO, PERSON I’VE NEVER MET!

    • Anonymous

      Don’t let the door hit you on the way out.

    • Dominick DeVito

      *passes a tissue*

      Don’t forget to write – we’ll miss you XOXO

    • Guest

      BYE! BYE!!

  • Insect Overlord

    Good to know.  I’ll apply this knowledge toward the phone that I don’t have yet.

  • http://dissertationtoday.com/research_proposal research proposal help

    wonderful.. not more, not less! you are good

  • Dominick DeVito

    How come no one complained a few months ago when it was all about the Bionic??

    • EC8CH

      they did… it’s a never ending cycle

      complaining is just more fervent this time, it is directly related to the device’s perceived awesomeness.

    • http://www.facebook.com/people/Ab-Gar/538974072 Ab Gar

      there are relentless trolls on any subject you bring up.. 
      they just never give up. 

  • mchlkrieger

    I’m with “Mctypething” … I love DL, but you just posted about a potential fix for a software bug that may not exist on a phone that hasn’t been released. Too. Much. Already.

    • Dominick DeVito

      Then go read something else!!!!!

    • http://twitter.com/darkzero7 Anthony Mai

      I could agree with Mcytypething too about the number of rumors posted, had this not been a relevant article about the Galaxy Nexus since it has an official announcement that there is an actual fix for an actual software bug that actually exists on a GSM phone that was released last week.

      Kellen even stated it has nothing to do with the LTE Variant…

      Mctypething’s complaint would have served better in a comment thread that was actually about rumored non-news that he’s trying to complain about (of which there are plenty).

  • Anonymous

    To put things into perspective people…go to the yahoo news front page. There is a whole bunch of important things going on in the world that aren’t about the impending release of the GNex. Peaceful protesters are getting jailed and pepper sprayed in the face, one handed Obama a note during a speech, russia is threatening to destroy our missile shields in western europe, a Illinois REpublican wants to make Chicago the 51st state and much much more.

    • Dominick DeVito

      Is any of that new to the world? No. Lots of crap go down every day. What’s your point?

    • Eric Hedden

       Then GO AWAY!

    • Nexus Lover

      are you one of them occu-poo protesters?

      • http://www.facebook.com/people/Ab-Gar/538974072 Ab Gar

        you should write classical literature. 

    • Belonging to the 99%

      Peaceful my a s s . Say that to the workers in Oakland whose jobs got disrupted. Say that to the restaurant employees who got fired because the owner couldn’t get any business because customers stopped coming because of the protesters. Say that to the millions of people whose daily commute is being affected because of these nutbags. 

      These pot smoking, roadside-sex-having-and-sh itting, cradle-to-grave-government-requiring bozos have none of our sympathies. 

      • Dominick DeVito

        Agreed – and who do they think is paying for the police and street workers to clean up their mess?

        Oh yeah, the 99%!!!!

        They make me laugh

  • bigrob60

    Well the bright side of not having this phone first is that someone else is troubleshooting it before us. Even though it shouldn’t affect LTE versions. I do kinda feel bad for anyone who has imported it to use on AT&T and the like.

  • Anonymous

    I found it interesting that in the bug tracker stated that it was a low level driver issue.  One of the posts in the bug tracker stated the following:

    “Samsung engineers just forgot to enable the pullup resistor on that particular port, to which the Vol Down button is connected.”

    Not sure if he is stating fact or speculation but this is a definite possibility.  Just thought I would post it as some food for thought.

    Source: http://code.google.com/p/android/issues/detail?id=22021

    • Anonymous

      I was hoping it was only that actually. Many ports that are for IO purposes will have built in pullup resistors. This could be a bigger problem if the resistor was already in place (internally or externally) and they still had noise. 

      Assuming that the pullup was not enabled the fix is super simple. 

      Assuming that the pull up was enabled there is still a fix but it is less ideal, meaning it has the potential to use a bit more battery power or not even work depending on the noise, (but my guess would be that you could get it to work). If the button is interrupt driven when it interrupts you must sample for a while to verify that the button has been pushed and you do not have some stray noise now this may already be in place  (probably is) but would need to be tweaked and could make the volume react slower if the noise issue is particularly bad.

      • Anonymous

        The only problem I can see is if the resistor can’t be fixed because the noise coefficient is too great, but I agree with you that this is probably not the case.  This can be fixed rather easily with a driver update if this is the only issue causing the volume rocker to act up.

  • Anonymous

    Verizon: “Time to delay the Nexus until we can test this new patch for a couple weeks!”

  • gearmonky

    just because something can be fixed by software doesn’t mean it wasn’t caused by hardware.

    • Anonymous

      As an engineer the glitch looked very hardware related. Probably coupled traces between the 2G antenna and volume line with no load on the volume line. But you could easily fix it with software by forcing the volume button to be depressed for longer than say a couple hundred cycles of the 2G operating frequency. Effectively de-bouncing the switch. I would bet money this is what they are doing.

      • Anonymous

        what he said ^^

  • Anonymous

    cool.. so now I can apply the volume bug fix on my non-existent Galaxy Nexus

  • Anonymous

    Just to clarify, most hardware bugs can easily be “fixed” in software.  

    • Guest

      you have no idea what you’re talking about to even assume it’s a hardware or a software bug.

      did you research the issue?  no, of course not.  you don’t even own a galaxy nexus with the problem.

      • Anonymous

        Why I’m replying I don’t really know since you are an idiot who can’t read… But I do know what I’m talking about, fixing hardware bugs is my job.  However your an idiot because, I made no comment on whether this issue is a hardware or software bug, I was simply stating that if it is a hardware issue, you can usually come up with a software “fix” for the problem, so the fact that google is releasing a software fix for the issue doesn’t mean it isn’t a hardware bug.

  • Joe

    Sigh of relief

  • http://twitter.com/LucasJohnson14 Lucas Johnson

    sweet.

  • Anonymous

    Yes thank heavens our UK brethern are taken care of…

    Maybe they could take care of US next and actually release the phone my OG is about to explode.

  • Mctypething

    For the love of all that is holy, stop with these Galaxy Nexus posts. Great, now we know there is a fix for a phone with no release date. Thanks for the news! Can’t you guys come up with anything else to write about?

    • http://twitter.com/slole1 slole1

      dude, stop Mccrying. 

      • http://www.facebook.com/people/Ab-Gar/538974072 Ab Gar

        or stop Mctyping. 

    • http://www.facebook.com/people/Michael-Forte/542650247 Michael Forte

      All about page views now don’t you know?

      • Mctypething

        Yes, but doesn’t mean we can’t mention how annoying it is. I mean seriously, people actually care about this? Of course they were going to fix this before the Verizon G-Nex is released.

        • Jack Hoffman

          Why would it have anything to do with the VZW version??  GSM 2G ≠ CDMA-1xRTT.

          • Mctypething

            I didn’t say that it did.

          • John

            you certainly implied it

        • http://www.adamalter.com/ Adam Alter

          It’s actually very relavent and worthy news.  Remember, it was rumored to be a hardware problem, and, as you said they would likely fix it before the release.  However, if it was hardware, the fix would be potentially much more complex possibly adding even more delay taking it to next year.  Identifying it as a software issue with a fix on the way means much less of a delay so people can be more confident in their early December hopes.

          Doesn’t affect me either way, but just thought I’d throw some logic in the emo mix.

          • bigrob60

            +1 for the emo mix.

          • Mctypething

            Well, if the assinine rumors would stop, none of this would have matter. So the rumor stream went like this: rumor of a volume rocket bug, rumor that the bug was hardware related, rumor that it was software related, now confirmation it was software related. If none of these pointless rumors were proliferated, this would be a complete non-story, as it should be.

          • Ritz

            Stop trolling around if you are sick of the rumors…..

          • Anonymous

            Same could be said about all the leaked documents saying different release dates but didn’t see you crying about those….

          • LionStone

            Was it ever confirmed the volume issue was also on the VZ model? If it wasn’t, then I don’t think its really relevant.

        • Dominick DeVito

          Check the comment count for each G-Nex story – why do you think DL is posting them?

          • Stating El Obvious

            Cuz DL is all about the money.  That’s evidenced by the rash of poor reporting recently.

          • Dominick DeVito

            no one’s telling you to view this site are they?

          • Stating El Obvious

            What’s the point of this dumb question?  No, no one is forcing me to view the site.  I do not have a gun to my head.  I can choose not to read.  Does that somehow excuse poor reporting, and trolling for page views with stupid articles like this?  Wake up and smell the sheep, fandroid.

          • Dominick DeVito

            Do you realize you’re only hurting your own cause??

          • EC8CH

            yeah… they should can Tim-o-tato and replace him with Christiane Amanpour

            /s

          • Stating El Obvious

            Once a sheep always a sheep.  I bet you get so excited when you press F5, and you see another poorly reported article….

        • EC8CH

          “Yes, but doesn’t mean we can’t mention how annoying it is.”
          this… but about u.

          • Mctypething

            Sorry G-Nex sheep. Have fun with your plastic phone with sh*tty battery life and radios.

          • EC8CH

            I hate to say it, but your trolling is actually more amusing when you stick to repeatedly abusing the same lame on liner…

            now you just seem pathetic without any pretense at being funny.

          • Mctypething

            Right, because you’re the expert. If EC8CH says you’re a troll, you must be a troll.

          • Stating El Obvious

            Yeah why is this guy giving you comedy tips?  

          • EC8CH

            Am I shooting too far over your head again?

          • Stating El Obvious

            I pray that you never, nor have any desire to ever shoot anything anywhere near my head.  

          • EC8CH

            I see I’ve finally found a type of humor you can associate yourself with.

          • Stating El Obvious

            How long were you looking?  You need a hobby, I think.  Mechanical engineers have time to sit around posting on android blogs?  

          • EC8CH

            Jeff Bernard…. is that you?

          • Stating El Obvious

            Way to avoid the question…I would say well played, but it wasn’t.

          • Mctypething

            If this dope is a mechanical engineer than he must mechanically engineer the McDonald’s grill daily.

          • Stating El Obvious

            There’s clearly a ton of glamour in mechanical engineering as evidence by EC8CH’s posts.

          • EC8CH

            Pro-Engineer on one screen…. Droid-Life on the other.

          • Mctypething

            stop pulling images off the net

          • Stating El Obvious

            You’re trying too hard.

          • Mctypething

            So if someone takes even the slightest dig at the G-Nex, they are Jeff Bernard, a troll, etc.. You’ve officially become a G-Nex sheep.

          • EC8CH

            Not necessarily, but if 90% of your posts being with “u” and end with “bro”…. you might be a troll.

          • Dominick DeVito

            The Verge is reporting 17+ hours with 20% left (yes, GSM model) but still promising.

          • Anonymous

            eh not really since we all know how much more battery lte drains compared to hspa/gsm

          • Dominick DeVito

            still promising nonetheless – plus the LTE version has a bigger battery.

            hey – regardless, don’t kill the phone until it comes out.

          • Anonymous

            I’m not killing it, I probably will get it I am just being a realist and going by comparisons that have shown how much worse cdma/lte battery is compared to gsm. If you can’t realize that you need to take the fanboy shades off.

          • Dominick DeVito

            Of course I do – any pragmatic user can and will. But the delay is causing such hate (from both sides of the fence). The phone’s getting killed before we get a chance to use it. Not fair.

          • Anonymous

            I don’t think it is getting killed no where near as bad as the bionic was before it launched.

          • LionStone

            Realist? Just like how you’ve commented how bad HTC battery life will be before ReZound made it out the gate and now you say oh hey its not that bad? Yea 4G is powerful, but it doesn’t automatically mean that a person will have worse battery life than on a GSM device.

    • Anonymous

      You mad bro?

    • Guest

      dude just don’t read it!  simple as that!

    • Dominick DeVito

      Dude – take a vacation from the Android world for a few weeks while us G-Nex “sheep” frolic in the medows.

      The G-Nex is THE Android topic right now, why can’t you understand that?

      • Mctypething

        These posts are meaningless. It’s fine to report on actual, worthwhile news, but to post rumor after rumor after rumor is ridiculous. I mean, I see why they’re doing it, but it doesn’t mean we can’t call them out for artificially driving up page views and comments with bogus posts.

        • Dominick DeVito

          Okay – what would YOU want to talk about then (in the Android world)? I don’t necessarily disagree with you but it’s hard to ignore any G-Nex news right now.

          If VZW announced a damn release date I think it would put a lot of this to rest

          • Mctypething

            I want them to talk about all things Android. Create the news! Don’t just sit around posting rumor after rumor. Do some actual work. Dig into the new LTE phones for ways to possibly extend battery life, find some under the radar apps, dig into the launchers and tell us about features we might be missing, etc… There are tons of things they could talk about.

            I’m fine with G-Nex news, key word being news. This type of crap is not news.

          • Kierra

            True.

          • Dominick DeVito

            It’s a free country create your own site.

            http://www.AllThingsMcTypeThingDroid.com

        • Kierra

          Kellex is trying to get hits. 
          Nexus news gets hits no matter how mundane. 
          Its cheap and stupid but I guess it works for him. 

        • Anonymous

          Mctypething we actually want to see this news. This phone is going to have a following like the OG!

          This is what its all about! I understand that if you are not interested in the phone that you wouldn’t read the stories. And you would think wouldn’t be posting in them either.

          • Dominick DeVito

            This is like an only child getting a sibling

        • Anonymous

          Although I agree with you for the most part that this site has posted several unneeded Galaxy Nexus posts, I believe this article is relevant. A lot of people were worried that the volume toggle issue would be a major set back if it was indeed a hardware issue. Personally I’m glad to see this article because I was on the verge of no longer considering this phone. 

      • Anonymous

        The Android world doesn’t revolved around the Verizon Nexus. There are things like app releases, third party development, accessories, and yes other phones/carriers. Only about 10% off all Android users will actually buy this phone. And my guess is that only 5% will be happy with it.

        • Evan Knofsky

          You do realize that droid-life.com is Verizon only while an.droid-life.com covers the other carriers right?

        • Dominick DeVito

          Wrong. Read ANY tech site and all you see is G-Nex. Hell, even the iFan sites are posting stuff on it. 800lb elephant in the room right now, hard to ignore.

          • Anonymous

            They are getting kickbacks to post these articles. It’s called social advertising my cousin does it for a major magazine company and my friend for a college. It’s one of the newest most effective ways to advertise.

          • Dominick DeVito

            Great – good for them. Did you ever think that if this site doesn’t make money you won’t be able to view it someday?

            Dude, let the G-Nex storm settle then come back, don’t be angry. This is a Verizon Android site – a new kid’s coming to town, make room for its groupies (:p) 

    • http://www.facebook.com/profile.php?id=25001493 Hank Godwin

      You chose to click on this article and comment.  No one is holding a gun to your head.

      • Guest

        EXACTLY!!!!!

    • hamholla

      if mctypething doesnt stop posting stupid whiny posts im going to drive my car straight into… his house (maybe this comment wont be removed)

      • Anonymous

        You are going to be driving into a lot of buildings pretty soon.

    • http://twitter.com/mfg68 MFG

      You holy bro?

    • Anonymous

      You don’t think this was news worthy?  A bug that was sweeping across the web is addressed by the company who can fix the problem?  You realize there are people OUTSIDE of the US correct?

    • Mctypething’s Friend

      you mad, bro?

    • Matthew Rosidivito

      Actually, this is a fix for a phone that has already launched. I agree that the G-Nex posts are plentiful, but so are the people who want this device. Do what I do with the Asus Transformer (and other tablet) posts and just… don’t read them.

    • Anonymous

      U mad bro?

    • Anonymous

      Its released in the majority of the world. This is a global site, you tool.

  • hatethanet

    Waiting for Google to issue a fix for the guys at Verizon being a bunch of beeyoches.

    • Anonymous

      I replied to Samsung UK’s tweet about the fix with this: @samsunguk Have your US counterparts fixed the Verizon issue yet?

  • Stating El Obvious

    We all good on the lack of RF shielding front?

    • EC8CH

      i appreciate this ^