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XOOM 4G LTE Upgrade Starts Tomorrow, Pre-Installed LTE Version Goes on Sale October 13 for $499

Verizon XOOM owners, the time has come.  If you still care about upgrading your device so that it has 4G LTE capabilities, then tomorrow you will want to visit this site.

As far as the rest of this press release goes, I’m assuming that those of you that bought this back in February are not going to be all that thrilled.  You get upgraded for “free” yet you paid $100 more on-contract ($230 more at full retail) than those that will wait to pick one up on October 13 – the day the pre-installed LTE version launches.

Couldn’t toss in 3 months of free service or something Big Red?  Maybe $100 credit to XOOM owners’ accounts for putting up with 2 delays and months of waiting?  Remember, this upgrade was supposed to happen back in May…we are almost into October.  Just sayin’.

Download the “Getting Ready” guide here.  More details after the break.   

Here are the dirty details from Verizon (important pieces in green box):

  • Upgrade will take 6 business days.
  • Owners have 6 months to send their device in for the upgrade.

Press Release:


Upgrade to Add the Speed of the Largest 4G LTE Network in America

BASKING RIDGE, N.J. – Verizon Wireless and Motorola Mobility, Inc. (NYSE: MMI), today announced the Motorola XOOM 4G LTE upgrade will be available for existing Motorola XOOM customers beginning tomorrow. The Motorola XOOM 4G LTE will be available in Verizon Wireless Communications Stores and online at www.verizonwireless.com beginning Oct. 13 for $499.99 with a new two-year contract.

Starting tomorrow, Motorola XOOM customers can visit www.verizonwireless.com/Xoom4GLTEupgrade for complete instructions and to begin the 4G LTE upgrade process. Customers who signed up for email alerts will receive an email notification with instructions tomorrow. Customers should expect to get their updated Motorola XOOM with 4G LTE back in approximately six business days. The 4G LTE upgrade is free of charge and customers do not have to change their current data plan when upgrading to 4G LTE. Customers are encouraged to back up any personal information prior to shipping.

Faster speeds and connections enhance the Motorola XOOM experience, allowing customers to download songs in seconds and movies in minutes. Customers should expect average download speeds of 5 to 12 Mbps and upload speeds of 2 to 5 Mbps in 4G LTE mobile broadband coverage areas. When customers travel outside of a 4G LTE coverage area, the Motorola XOOM automatically connects to the Verizon Wireless 3G network, enabling customers to stay connected from coast to coast.

Key features:
· 10.1-inch widescreen HD display

· 32 GB built-in storage (actual formatted capacity is less), with microSD card slot supporting additional 32 GB

· Android™ 3.2 Honeycomb – supports Google™ Mobile Services including Gmail™, YouTube™, Google Talk™, Google Search™, Google Maps™, Google Movies™, Google Books™ and Android Market™

· Dual-core 1 GHz processor

· Adobe® Flash® 10- enabling the delivery of rich Flash based web content including videos, casual games and applications

· 2-megapixel front-facing camera for video chats over 4G LTE, 3G and WiFi

· 5-megapixel rear-facing camera with LED flash

· Wi-Fi networks are generally short ranged and provide wireless Internet access to localized public areas (often called hotspots) such as airports, hotels, and coffee shops.

Data plans:
· Motorola XOOM customers will have the option to choose one of the following mobile broadband data plans:

o $30 monthly access for 2GB monthly allowance

o $50 monthly access for 5GB monthly allowance

o $80 monthly access for 10GB monthly allowance

For additional information on Verizon Wireless products and services, visit a Verizon Wireless Communications Store, call 1-800-2 JOIN IN or go to www.verizonwireless.com. Visit www.verizonwireless.com/4GLTE for more information about Verizon Wireless’ 4G LTE network.

About Verizon Wireless
Verizon Wireless operates the nation’s largest 4G LTE network and largest, most reliable 3G network. The company serves 106.3 million total wireless connections, including 89.7 million retail customers. Headquartered in Basking Ridge, N.J., with 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

About Motorola Mobility
Motorola Mobility, Inc. (NYSE:MMI) fuses innovative technology with human insights to create experiences that simplify, connect and enrich people’s lives. Our portfolio includes converged mobile devices such as smartphones and tablets; wireless accessories; end-to-end video and data delivery; and management solutions, including set-tops and data-access devices. For more information, visit motorola.com/mobility.

Android Market, Android, Google, Gmail, Google Calendar are trademarks of Google Inc.

  • So I finally get through the customer service and they tell me I have to upgrade online only. I told them that the online is down and they just hung up on me. I was being most polite using words like please and thank you. Ouch

  • Jason

    SO I went to day to the website, put in my numbers andsays they can’t connect to the network, then it says it can’t verify my numbers so it gave me a number to call (800-734-5870). I’m on hold for 15 minutes before I talk to someone who tells me they have a special dept for the xoom today and puts me on hold to talk to one of them. 30 minutes on hold still. Going as well I expected this to lol

    • Jason

      Finally got through to someone and gave him my info. They put me on hold again, came back and told me to try the website again cause there systems were messed up lol I did try on the website and finally got through. all is good now so if you were trying to do this earlier they seem to have gotten everything working again. Oh and no mention of the standard dock after I completed everything, it’s on the verizon portal page that says it so who knows.

  • THe Server is already crashing “We are sorry, The connection to the server is not responding. Please try resubmitting again. If you continue to experience an issue, please call customer service at 800-734-5870 and one of our support specialists will assist.” GO to the CUstomer service and it is busy.
    Typical Moto B*** S***

  • Jason

    Just went to the website and it says you can get a free standard dock for the Xoom while supplies last. I guess that is for all that we have had to deal with from moto. I know I’m definetly pleased with this overwhelmingly gracious gift they have given to us! Totally worth it! /sarcasm

  • The upgrade site just went live on vz!

  • Chris

    good luck all Xoom owners on the length of battery life!

  • Anonymous

    “but will continue to enjoy the most reliable 3g network.” That is until we turn it off in 2012 when we are 4g only.  PAY UP BITCHEZ!  This is what I read, how about you?

  • cole train

    Why should vzw give us credit for anything??? Motorola is who produce the xoom as well as complete the upgrade. We chose to be early adopters of a product.

  • -Upgrade will take 6 business days.
    -Owners have 6 months to send their device in for the upgrade…

    If we can get one more 6 in that article we can call this the devil’s work!

  • angermeans

    I was in the first batch and have had 4G on mine for almost a month (it could be more like 3 weeks I cant remember), and I have to say I’ve been extremely pleased with it. I have the T-bolt and I want to throw it through the wall I can’t stand how much it slides out of 4G and leaves me with 1x or no data at all. I would be willing to bet at least 10 times a day. With that said my Xoom has never lost the connection, not once. Not only that but using it as a hotspot it has never turned off like every other Android phone I have ever owned. I know it took a long time and I’ll admit I have been really frusterated with how Moto has released the Xoom, but I gotta hand it to ’em they did it right. It’s weird cause I have had plenty of calls about the Bionic having some of the same problems with losing data like all the other 4G phones so it would be interesting to see if they used a diff 4g radio than are in phones (they might and I just don’t know esepecially considering the tablet has a lot more room). Here’s to all you frusterated Xoom owners out there and hopefully you will be as pleased as I am with it over the past few weeks!

    One more thing. I know that I wasn’t in a huge group or anything, and I know they say 6 business days, but I sent mine in on a Monday and got it back Wednesday morning @ 9:00am. Like I said I am sure there will be a lot more coming in, but how many Xooms did they honestly sell? I mean they set the bar at 6 days before they even had a weeks (or should I say “weak”) worth of sales. All in all I won’t be buying another Motorola device again (well, I shouldn’t say ever, I mean they are owned by Google after all and who knows what we will see out of that), and I feel that they owe us early adopters a huge apology at the least. Still the Xoom is still a great tablet and still has specs that are up there with the best (that will change soon enough with Kal El tablets sure to come). It is one of the only tablets on the market with an SD card, still is the only tablet with 3.2 (actually mine is 3.2.2 after the 4G enhancement), is pure vanilla Honeycomb with firsts to upgrades and still supported by Google, and is only the second tablet to have Verizon’s blazing fast 4G (the only way to go in my eyes). Plus another big thing that we have all forgotten is the source code for Honeycomb will be released when the Nexus Prime (or Galaxy Nexus). That will surely breath new life into this thing. The way I look at it I have had this tablet 7 months and it is still shares top spot in the Android department when it comes to specs and really that is a long time in the Android world. A lot of frustration and anger aside I have got a lot of use out of this thing over the past 7 months and have yet to regret my purchase. I know most wont feel the same, but I am happy with the Motorola Xoom.

  • I am more interested in the line about credits.  We bought the device knowing it would be upgrade-able but taking for 6 business days which cover at least one weekend is 8 days or close 1/4 of a month.  I am going to tell them I want 25% of my bill knocked off.  I doubt they will give that back but its honestly the least they could do.  And the whole ICS thing where the wifi has been getting updates first is starting to piss me off too.  If this thing wasn’t in my car whenever I am I would be pissed but the 3G on mine gets used a lot.

  • Anonymous

    Yeah, this is pretty bad.  I have a wifi Xoom, and seriously feel for the 4G folks.  That was really botched… and didn’t build any confidence in Verizon!

  • Anonymous

    mу bеst friеnd’s mоm mаkes $ 77 аn hоur оn thе cоmputer. Shе hаs bеen оut оf jоb fоr 9 mоnths but lаst mоnth hеr chеck wаs $ 7487 just wоrking оn thе cоmputer fоr а fеw hоurs. Rеad аbout it hеre CashSharp.com

  • Anonymous

    I bet Moto is really wishing that they could go back in time and release this with a TI OMAP 4 processor.  At least they figured out how to make LTE work with that one a little easier.  This is a big sore spot for Xoom owners and Moto fans alike.  Just goes to show that sometimes things don’t work as planned. Such is life.

  • Joshua Fowler

    The Panda said Xoom owners will get Ice Cream Sandwich before anyone else… and we also got invites to Music Beta. Maybe Motorola and Verizon have shown they don’t care about us, but Google has made real attempts at showing they appreciate us being early adopters of their Honeycomb platform.

    • Anonymous

      If recent history is any indication, the Wifi Xoom users will get ICW before 3g/4g Xoom users.

  • Anonymous

    What is interesting in the guide is that nowhere does it mention that you have to be stock non-rooted like originally stated back when it came out.  Also the fact that they offer the encryption as a suggestion leads me to believe that they will simply plug in the hardware, boot to engineering mode to test it and then ship it back, without even booting the actual installed OS.

    • They have to install 3.2.2 in order for the 4g to work, so it’ll get that system update, if rooted you’ll likely just lose all data as they install the new OS, not sure about 100% stock.

  • So 7 months to make it available, yet customers only get 6 months to upgrade, awesome… *insert explicit remark here*

  • This is exactly why I don’t buy Motorola products. I heard rumors about 5g already…. Motorola is a joke.

  • Anonymous

    Fkn Bastards! 

  • Anonymous

    Did the early adopters at least get free lube?

    • Anonymous

      No….: (

      • Anonymous

        We did not. 🙁

        • Anonymous

          and it hurt with that 10 inch…

  • Anonymous

    Headline should be “Verizon and Motorola don’t value their customers, world shocked.”

    • Chris

      Headline should be “Consumers still getting suckered by Android devices, world shocked.”

  • Wow, and I was SO ready to start a class-action about this.

    • I’m surprised no one has… I think I’d get in on that.

  • Anonymous

    and who says verizon and moto don’t care about their customers!? /sarcasm

    ..pretty big fail

  • Anonymous

    No way. I can’t wait to finally get my hands on the first 4G tablet.

    • EC8CH

      The world’s first 4G “UPGRADEABLE” tablet.

    • LOL they could certainly market it as the “first second” 4G tablet!

  • I definitely feel like they should give us early Xoom adopters something. We were lied to.

    • Anonymous


    • Rob

      Agreed 100% I didn’t get mine on launch but I bought it in the beginning of March. Hell, I even paid for 3G at the time, may need to look into getting service again but I don’t want to pay that damn activation fee again!

      • Anonymous

        I’m with you guys. Just feels like we all deserve something.  7 months later…come on Big Red.

        • Anonymous

          Yeah as a launch day buyer and on contract i feel cheated.

          • Anonymous

            I bought mine some where in March. With all the taxes I paid on the device it was close to $900. I barely even use the thing. The only time I use it is in car rides and on flights. I feel like any tablet other then the Windows 8 ones coming out will be a waste of money. The only reason I like the Windows 8 tablets is because it is WINDOWS.

        • Anonymous

          They got something. Lots of angry folks. The type of people who pay close to $900 off contract and then get the run-around. You would think those would be the type of customers you would want to keep happy. I, for one, will never buy another Motorola device again. I’m also never signing a contract with Verizon again. They both dropped the ball equally, in my opinion.

        • Jason

          Just went to the website and they are offering us all a free standard docking station (while supplies last) I don’t know about you, but that is totally worth it!!! YEAAA! /sarcasm

    • We are going to get something awesome in a few weeks….It is called Ice Cream Sandwich. The Xoom will be the first tablet to get it.

    • Chris

      what’s more surprising is that you guys are not used to this by now. i mean come on, how long did you guys have to wait for OS update on your andriods? what a month, 2 months?