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Non-US Motorola XOOMs Get SD Card Support with Android 3.1 Update, Moto Points to Google for Delay (Updated)

“The 3.1 update for non-U.S. devices, in addition to many other improvements, also includes SD card activation.”  Thoughts on that?

I’m sort of speechless at this point.  Our 4G LTE upgrade has been delayed until, well we don’t even know when.  The SD card was supposed to be activated separately with a software update, but now we’re hearing that it won’t happen until we get 4G, which is a hardware upgrade and makes no sense.  And I’m not even talking about the WiFi edition which isn’t receiving 4G and should be updated at the same time as these Euro versions.  Why is it that we are getting left out of this one?  I’d love an explanation.

Update:  And it looks like Motorola is pushing this one onto Google’s plate…

Update 2:  OK, even I can admit when I’m called out – and it just happened.  One of our long time readers reminded me that the US version is essentially the “development device” for Honeycomb and that Google does in fact have to do work on SD support to get it to function properly.  We should all remember that Android 3.0 was released as a half-baked product and that some of these tweaks that were missing initially could be taking more time than anyone originally thought.

Thoughts?

Via:  Facebook, Android Community

  • http://www.facebook.com/mystikeyez20 Shaun White

    Does the xoom support sdhc cards?

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  • HaterPlayer

    Umm… my Asus Transformer shipped to me in late may and it came with sd card support already baked in.  For another nearly stock Honeycomb tablet, why is Moto passing the buck onto Google on this ?  Is Asus so smart that they figured this thing out ahead of both Moto and Google ?

  • Anonymous

    How could it be Google’s fault? The Transformer and Iconia have working SD slots, don’t they?

    • DBK

      Only because they implemented a hack (a work around) similar to what the devs did for the Xoom.

  • Anonymous

    I have a Xoom and this makes me to never again buy a Motorola product.. The CEO has a backbone of a chicken noodle and they are giving us the run around. It’s just not good business.

    You telling me that Canadians, Europeaners, get updated before the U.S.? What is the world coming to?

  • Anonymous

    This is total Bull Crap!!!!

  • RW-1

    If 3.0 was half baked, and so was the Xoom, it was a match made in Jha heaven …

    I can’t help but look at my OG’s screen and remember the good old days, which device users will never see again if you stick with Jha led moto …

    • hkklife

      What I find especially mind-boggling is how something as removable storage has been “missing” for the entirety of Honeycomb’s existence:

      -microSD support is a critical component of Android 2.x and below.  Unless Google is working up some spectacular new method of addressing, there’s no reason it should take SO long.  Heck, limit it to multimedia files only (ie no storage of executable). How hard can that be? 
      -If Toshiba, Acer, Asus etc can cobble together a functional microSD slot, then why can Google not do so?
      -I think it’s more a question of Google would rather see removable storage disappear entirely from Android (see the Nexus S for example of this) so the platform can be more “iOS-esque” (and like WP7 and WebOS).  If Google leans on the manufacturers to get rid of removable batteries AND expandable storage, Google & their hardware partners think that will force people to buy new tablets more often. On top of that, Google’s carrier partners will be thrilled since they will be raking in more $ as people are forced to keep more stuff in the cloud and access it accordingly. 

  • Anonymous

    wasn’t exactly marketed as a “Development device” now was it?

  • DevGuy

    U.S. Xoom = Google Experience Device
    Which means updates from google come faster, full android experience, no bloat.  Also means contractually no sd card hacks allowed.  Should also mean U.S. Xoom gets official google sdcard fix first as well as other goodies.

    Non-U.S. Xoom != Google Experience Device
    Updates lagging behind U.S. Xoom, not full google experience, Motorola hinted they might put Blur on it eventually.   Also means they can implement same SDCard hack as other tablets.

    It could be an additional 2+ months before international Xoom’s get a 3.2 official fix after U.S get theirs.  So rolling out a temporary fix with the 3.1 update just makes sense.   Its just a hint of functionality to hold them over so they don’t go totally nuts when U.S. gets the full functionality.

  • Anonymous

    We should also remember we were promised LTE 90 days after launch so it shouldn’t
    be a surprise that Moto is not following through with its customers..

  • Readmckay

    No LTE on Xoom, Moto points the finger and says Nvidia Tegra’s fault.
    Samsung 10.1 with Nvidia Tegra works fine on Verizon’s 4G LTE
    No SD Card Support on Xoom, Moto points the finger and says Google’s fault.
    Yet other 3.1 devices support SD Cards.

    I love my xoom but Motorola, grow a pair and cop up to your mistakes.

    • Crash222

      They say LTE is working on the Galaxy but I have yet to see it. The only ones out now are Wifi only. They say the 4G version is coming soon, just like the Xoom LTE update. I played with the WiFi version of the Galaxy today and honestly I like the Xoom better. It is just made better. They Galaxy remindsme too much of an IPad. The back is plastic and it feels cheap. It was also laggy compared to the Xoom. The only thing I reallyliked was the screen, even if it is not GorillaGlass.

  • Anonymous

    Okay, even with the last update to this article, understood…but I tell ya, IF the Xoom came out with 4G and sd from the get go, I’d be Xoomin right now.

    • Interstellarmind

      LionStone, i would look into getting a replacement. my xoom had exceptionally good battery life.

      • Anonymous

        Oh no I meant if the Xoom came out loaded with everything it was supposed to, I would’ve bought one and been using it right now. I just couldnt see paying top $ and not have it equipped the way it was advertised and furthermore having to send it out. But although I have a pre-order for the Sam.Tab10.1, if the Xoom gets it together in time I may still get one…we’ll see…

        • http://mariasama16.livejournal.com/ J Harrell

          Have you looked into the Transformer? Supplies are getting easier to find and it has a working SD slot (on the dock) and a working MicroSD slot (on the tab itself). No 4G though.

          • Anonymous

            Hmm, well I havent checked out the Transformer yet…ill check out my local BB, they really seem to get devices pretty quick. Picked up the Flyer there for my kid, love using that little thing, but now I’m getting close to getting myself one, finally…

          • Anonymous

            Hmm, well I havent checked out the Transformer yet…ill check out my local BB, they really seem to get devices pretty quick. Picked up the Flyer there for my kid, love using that little thing, but now I’m getting close to getting myself one, finally…

  • Tgraves

    I really don’t understand this. So wish that I could return my Xoom and get my money back!!

    As a side note, still getting horrible battery life on Xoom after this last update, chatted with Moto about it and they said that they have never heard this before and I should do a factory reset. Yeah, cause that fixes things, like battery life!! Whatever!!

  • Nik Simpson

    I bought a wifi Xoom from Best Buy at the weekend and it came with Android 3.1, haven’t tried the SD card yet, still waiting to receive one.

  • Knightcrusader

    Hahaha, cruising around with no problem, using BOTH SD Card slots on my Transformer. :-D

    Moto, what is happening to you?

  • http://twitter.com/BiGGiE_Q Biggie Quan

    Tiamat for the Xoom!

  • http://www.facebook.com/profile.php?id=1501095082 Chris Hughes

    Hang on Moto…Imma let you finish…but I just want to say that the Motorola Xoom updates are one of the worst updates of all time

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    • Abc

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  • DBK

    How is it that 3rd party developers can get the SD card slot to work, but Moto can’t? WTH?

    Makes me happy I stayed with my NookColor (running HC). Early adoption is not always a good idea. I feel bad for all the Xoom owners.

    • Guest

      maybe because google has to make it work with all hardware SD slots, instead of just one.

      if you knew anything at all about software development and technology you’d realize this.

      • DBK

        I understand that. But since the Xoom is the first Honeycomb tablet, and the one tablet that was promised an SD card slot fix, you would think that they would pump out a fix for it first before dealing with the rest, and then release an update that provides a final fix for all of them, making them all up to date sdcard slot-wise. Do it in stages, not just all at once.

      • DBK

        I understand that. But since the Xoom is the first Honeycomb tablet, and the one tablet that was promised an SD card slot fix, you would think that they would pump out a fix for it first before dealing with the rest, and then release an update that provides a final fix for all of them, making them all up to date sdcard slot-wise. Do it in stages, not just all at once.

  • Dave

    None of this should be too surprising as it’s just continuing the saga of one of the worst project launches in recent history. Moto has developed plenty of other software, so I find it difficult to believe that it couldn’t have developed some drivers and an SD card interface for the Xoom. Same for the LTE issue. After all, Motorola designs, build, and support radios of various kinds. Moto truly dropped the ball on this device.

  • Rob Meyer

    Watching Motorola attempt deliver customer satisfaction is like watching the Philadelphia Eagles find the end zone. Big heaping piles of fail sauce.

    • Anonymous

      Yeah, PA only has one real football team.

      • DBK

        lol Yeah Penn State  :)

        • Anonymous

          I’m a Penn State fan, but you know what I meant. ;)

          • DBK

            I don’t don’t consider Philthe or Sucksburg as having any kind of decent sports teams. Penn State has the only PA sports teams that I am willing to recognize.  :)

            (I’m a Devils fan btw)

          • Anonymous

            Can the fan of a team based in Newark refer to Philly as Philthe? Oh, and Sucksburgh has an “h” on the end. Get it right. They also have 3 Stanley Cups, and 6 Lombardi trophies. I’d talk about the 5 World Series, but we both know that’s pretty irrelevant nowadays. Hardly “Sucksburgh” though.

          • DBK

            1) Newark is spotless compared to Philthe. Philthe isn’t one of the worst cities in the US for nothing.

            2) Spelled Sucksburg wrong on purpose. They don’t deserve proper grammar.

            3) When their teams stop being the dirtiest in their respective games and when they can win a cup/trophy on skill alone, then maybe they won’t be Sucksburg anymore.

          • Anonymous

            Still delusional, I see. The Steelers certainly aren’t one of the dirtiest teams in the NFL, they play football, which means people get hit. There’s a certain point (say, 6 championships) where it’s obviously not luck. Unless of course you’re the Pats and there is evidence that you videotaped opponents practices.

            Oh yeah, and Google admits that Honeycomb doesn’t natively support storage cards. Gotta keep this on topic.

          • DBK

            If you say so (although it’s obvious that I’m not the one that’s delusional).

            Agreed about Honeycomb. They still could do a temporary fix, like they are doing for the non-US Xoom.

          • Anonymous

            I’d rather them not do a temporary fix, as it would only delay the actual fix. Just as Asus and Acer users had to wait weeks for 3.1. Just wait, they’ll have a long wait once Google applies their own solution, and those manufacturers have to go back and strip there hacks.

          • DBK

            That’s true. Oh well, until a complete HC tab comes out, guess I’m staying with my HC NookColor.

  • Anonymous

    Sorry, but considering how quickly Moto decided to push this device to market without refining promised features such as this, along with 4G, how can any of you Xoom owners, at least those who adopted early be all that surprised?

    Though I will say it completely baffles me why only European devices will see this fix, and not North America ones…

    • Anonymous

      I honestly don’t think we’re surprised at all.  We all knew that those features were coming in the future, and we all know that Google is responsible for providing storage card functionality, and Motorola is responsible for the LTE upgrade.  Now, show me another Honeycomb tablet that features both a microSD slot and LTE connectivity.
      The regional difference shouldn’t surprise you at all though.  The XOOM is a Google Experience Device, so the US version is restricted to vanilla Android.  There are no other Honeycomb tablets in the US, that are true vanilla Android.

  • Dpalms

    I mean, don’t the Asus and other tablets have SD support? I’m pretty sure Moto *should’ve* been able to figure it out, even without Google’s help.

    • Anonymous

      Yes, through a kernal hack that Asus and Acer put in place, since they are not Google Experience Devices. Speaking of which, the hack still doesn’t allow some VERY basic functionality.

  • Anonymous

    and this is why android gets a bad name. because of promises not kept by device manufacturers. maybe it is google too. they shouldnt have put a device on the market half-assed. i am by no means an apple fan boy but this is why everyone wants an i-device, cuz apple told their customers they would be getting something and then delivered. i mean i love my xoom but the lack of sd card support, a crappy browser, lag in the keyboard and no 4g yet. dont get me wrong i’d never switch to apple products again cuz of the lack of openess and customization but this is rediculous. moto and google are enormous wealthy companies, get your shit together guys and deliver what was promised in a timely fashion. so to sum it up im pissed.

  • Anonymous

    Acer’s A500 comes with full SD card support, and costs less than the Xoom. WTF Moto? Don’t you have any engineers working for you, or is it all PR people and marketing?

    • Anonymous

      The Acer (and Asus) DOES NOT have full SD card support, it’s a kernal hack just like people could do with their XOOMs.  Give me a break, you can’t do anything without a file manager, you can’t move apps to SD, you can’t cache to SD, and the thumbnails in the gallery stay there after file deletion.  It’s a half-assed temporary solution, which will only cause delays when 3.2 comes out.

  • Twinkie

    There are “hotfixes” and than there are “hacks”.  People seem to think “hacks” are stable and can do no harm. I rather not get a hack support to something as important as disk storage.

    • http://twitter.com/chqueed charles rogers

      I’d rather my equipment work.

      • Twinkie

        Sounds like a personal problem.

  • bakdroid

    ice cream sandwich….ice cream sandwich….ice cream sandwich

    “At this time, Motorola blames Google for for making a rediculous naming scheme that has caused Android to fall to pieces so we now introduce…….Bluroid.  The greatest thing ever…” says Sanjay.

  • Anonymous

    The non-US part is news, but Google has always been to blame for the lack of storage card functionality in Honeycomb, they even admit it:

    “Android 3.1 still isn’t intended, at the operating system level, for managing external storage devices. This detail, which came out in conversations I had with Google engineers today, explains why the Android file system organization is, well, a mess, and why I’ve had such inconsistent experiences with Android and removable storage across the various Honeycomb tablets I’ve tried (and I’ve tried all of them that are available so far).
    “We don’t want to expose the user to file locations,” explained Hiroshi Lockheimer, director of engineering at Google. “How do you manage that as a user? The not-good answer is with the file browser.” Lockheimer says that many of the experiences I’ve seen so far are what individual hardware manufacturers have enabled, as opposed to what Google has provided natively. The good thing is that Lockheimer says Google is looking at ways to do this; but the problem hasn’t been solved yet.”

  • FortitudineVincimus

    I dont get it

    How does Moto – a hardware maker – push this off on Google?

    Another reason why the original Xoom was an over priced fail

    • http://www.facebook.com/people/Michael-Forte/542650247 Michael Forte

      The same way they try to push their locking of bootloaders on the carriers. If LG and Samsung devices are unlocked on Verizon, then why does Motorola continue to lock theirs?

    • Anonymous

      probably because Google admits that Honeycomb does not support storage cards at the operating system level.

      • chmcclellan

        [citation needed]

        My G Tablet is running Honeycomb and supports an SD card

        • Anonymous

          [reading needed]

          I’ve already posted this link about 3 times, and your G Tablet still can’t perform some very basic SD card functions, because LG simply hacked the kernal to allow the SD card to be “seen” by a file manager.

          “Android 3.1 still isn’t intended, at the operating system level, for managing external storage devices. This detail, which came out in conversations I had with Google engineers today, explains why the Android file system organization is, well, a mess, and why I’ve had such inconsistent experiences with Android and removable storage across the various Honeycomb tablets I’ve tried (and I’ve tried all of them that are available so far).

          “We don’t want to expose the user to file locations,” explained Hiroshi Lockheimer, director of engineering at Google. “How do you manage that as a user? The not-good answer is with the file browser.” Lockheimer says that many of the experiences I’ve seen so far are what individual hardware manufacturers have enabled, as opposed to what Google has provided natively. The good thing is that Lockheimer says Google is looking at ways to do this; but the problem hasn’t been solved yet.”

          http://www.pcworld.com/article/227588/android_honeycomb_31_details_emerge_the_little_things_add_up.html

      • Knightcrusader

        Both SD card slots on my Transformer, as well as USB storage – works fine on my Transformer with 3.1.

        • Anonymous

          You must really love file managers, because the Asus storage card doesn’t even work as well as devices running 2.2. You can’t move apps to SD, cache data to SD, or pretty much anything without a file manager.

          Could you imagine having to launch a program on your laptop by going through the file manager to the appropriate folder containing the exe file?

    • Dj

       Because Hello Google created the software Motorola just refined it and if Google hasn’t got there act together enough yet to the point where it can see one of these cards Motorola would have a big task to do on there own So This is a Google problem

  • WormDoes

    Just another reason to despise Motorola. 

  • Anonymous

    Motorola hates American Droid users (kanye voice) lol

    • EC8CH

      *Micheal Meyers deer caught in headlights face*

  • http://twitter.com/willsours Will Sours

    Don’t buy Android’s with feature “promises”. ESPECIALLY Motorola’s. How long did it take the Droid to get Flash again?

  • http://twitter.com/willsours Will Sours

    Don’t buy Android’s with feature “promises”. ESPECIALLY Motorola’s. How long did it take the Droid to get Flash again?

    • http://www.facebook.com/people/Michael-Forte/542650247 Michael Forte

      That was on Adobe though, not Motorola.

      • http://twitter.com/Scores87 Ed

        but what about the milestone the froyo update was released about 2 months ago…… long after the droid got froyo and has some serious bugs like wifi that doesn’t work

  • Amd683

    How can this be googles fault, my thunderbolt takes an SD card and its running froyo?

  • RonsterWVU

    It’s like biting the hand that feeds you…

  • isaiah marshall

    It IS google’s fault though, remember google i/o 2011? They mentioned that there puttiing effort to make the sd card compatible on all honeycomb deviced

    • PyroHoltz

      Can someone explain to me how SD support went from ‘good to go’ on gingerbread to WTF on honeycomb?

      • http://twitter.com/Twitteninja ZZ

        Changing from USB mass storage to MTP could have something to do with it. Remember people with Mac’s have to download separate software to even copy files in Honeycomb. They probably haven’t decided what happens when it’s connected to a PC.

      • http://www.facebook.com/people/Michael-Forte/542650247 Michael Forte

        It probably has to do with the Xoom’s internal memory being called “sdcard.” Thus if they activate the SD card slot what do they call it without confusing people? This is most likely the reasonable explanation as to why it has not been activated yet.

    • PyroHoltz

      Can someone explain to me how SD support went from ‘good to go’ on gingerbread to WTF on honeycomb?

    • PyroHoltz

      Can someone explain to me how SD support went from ‘good to go’ on gingerbread to WTF on honeycomb?

  • Rich

    of course… because no one take responsibility of their own actions any more… its easier to blame others… funny how nexus never had problems being updated and it doesn’t have your shity blur or moto blur or wtf ever name u want to use…

  • http://twitter.com/magiman7 magiman7

    At this point can anyone be surprised at Moto screwing up?

  • http://twitter.com/Rocko9999 Rocko Smith

    I have never seen a more moronic product. Who puts features on a item that don’t work, even months after release? Hey here is your new car, oh, the radio doesn’t work yet, but maybe down the road it will.

    • Anonymous

      How about…

      “Here’s a ‘smart’phone, but you can’t cut and paste. We’ll get to that later.” – Apple
      “Here’s a tablet, but there’s no e-mail client. We’ll get to that later.” – RIM

      • http://twitter.com/Rocko9999 Rocko Smith

        I agree, they are all bad. So now, armed with information, no one should complain when you buy something and now there are features that don’t work. Spend your money elsewhere. Quit supporting this garbage.

  • Donnie

    I haven’t rooted yet, because I didn’t want to un-root for the 4G upgrade. The upgrade still hasn’t happened, and obviously I don’t have SD support.

    I’ll never be a Moto “early adopter” again.

  • http://twitter.com/Ric0chet J McDonald

    Got this in replay to a tweet from Motorola: “Google is refining the SD card solution for U.S.-based Motorla XOOM devices & we’ll share timing info as soon it’s available”  So…it’s Google’s fault!  Oy.

    • http://twitter.com/Ric0chet J McDonald

      Wow…learn to type.  Sorry bout that.

    • Donnie

      I guess Euro Xoom’s don’t use Google? Ridiculous Moto…

      • Anonymous

        It is also funny how the guys at XDA can get the darn thing to work, but the only thing Moto has working is their finger-pointing hand…

    • Anonymous

      Always has been Google’s fault, and they clearly admitted that Honeycomb doesn’t natively support storage cards over a month ago. 

      http://www.pcworld.com/article/227540/google_releases_android_31_first_major_update_to_honeycomb.html

      • Donnie

        Then Moto never should have said they would add SD card support with a future update. They should’ve said “we have an SD card slot should Google ever get their act together”.

        • Anonymous

          Nope, it clearly states “after Android system update.” At no point do I remember Motorola saying “We”, and I got my XOOM on launch day, after following it since the first rumor 8 months ago.

          • Anonymous

            I also fail to see how the Euro version works but not the US…isn’t the Euro version honeycomb as well??? How then is it Google’s fault? And what does a month ago have to do with today?

          • Anonymous

            The Google Experience Device designation only applies to the US version, so it is very possible that Moto and Google have some agreement. This is why the XOOM was the first to get 3.1, will be the first to get 3.2, and possibly even ICS.

  • MarcusLinstrom

    I started my smartphone life out with Windows, which died pretty fast as 6 months later the Droid came out… I at that time instantly became a die hard Moto FanBoy. When the Xoom came out and heard it was stock I ran out and bought one because it did everything I wanted it to and more. However, with the locking of bootloaders, the crappy subpar phones, and just endlessly crappy support I think it is time I lose my fanboyship of Moto… This is just the last straw for me Moto… No LTE, No SD card…. bye bye HTC/Samsung here I come…

    • http://twitter.com/Ric0chet J McDonald

      This is how I feel at this moment as well.  Waiting for the Galaxy S2, or whatever it’s going to be called when we actually get it.

      • http://www.facebook.com/Ryan57ford Ryan Chapman

        Same as me… OG droid is getting replaced by Galaxy S2, and my Xoom is gonna stay with me mainly because I dropped a ton of money on it… But even though it works pretty well, im disappointed with the updates.  Of course Im not pissed enough to go Apple though…

    • Siccmoreno3

      Well said.

    • Anonymous

      As you said they have had a few unbelievable products…from the original cell phone (yeah, they invented the cell phone) to the RAZR (mass popular flip phone) to the Original Droid (and real beginning of android’s rise) to the recent xoom (beginning of tablet rise and Android 3.x). However, they screw up tremendously in everything else with locked bootloaders and motoblur…I, also, have begun to like Moto less and less…

    • Dj

       HTC also recently made promises and have they yet to fulfill those promises yet So Moto is not the only one who has had problems lately and yet you say just because Moto has had problems your going to leave them but yet go to another one who has had problems fulfilling there promises ??

  • http://www.facebook.com/profile.php?id=1501095082 Chris Hughes

    What…..the……hell?!?

  • EC8CH

    Explanation:
    MOTO HATE U

  • http://www.facebook.com/people/Michael-Forte/542650247 Michael Forte

    What a slap in the face to US customers. Granted I’m rooted and have SD card support already, but this is just another reason why people are starting to hate Motorola.

  • anon

    because moto is a pos

  • Faggot

    First.

    • Anonymous

      Do you really need to post with an offensive name? “First” not enough attention for you?