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HTC Thunderbolt Users Experiencing Random Reboots After Update

How’s everyone doing after receiving the HTC Thunderbolt update that went live yesterday?  All good?  Not good?  Experiencing random reboots?  We’re not surprised at all.  This same update was leaked out a few weeks ago and gave users the exact same problem.  In fact, our buddy Justin Case has been tweeting about it since day one and we were hoping was the reason that it was initially delayed.  I guess we hoped wrong.

We’ve already heard from a number of readers who accepted the update and are now hating life as a Thunderbolt owner.  In fact, one reader (Brian) has had at least 6 in just the last 24 hours since he pulled the update to his phone.  He’s not the only one though – our Twitter account isn’t all that pretty with Tbolt @mentions.

So please, let us know in the comments if you are experiencing this known issue.  We’ll be reaching out to Verizon.

*Tip – If you are struggling to get the update to pop up on your device, try this:

##778## thing and change the RevA setting to “enable” instead of “eHRPD” – then use LTEOnOff to switch to CDMA auto (PRL)

Cheers Aaron, Brian and everyone else!

  • http://www.poolinstallationguides.com/intex-pool-installation/intex-pool-leak/ intex pool leak

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    the great blog, I’m reading them for a while, thanks for the new posts!

  • http://www.facebook.com/ryan.sonnenberg Ryan Sonnenberg

    It’ll go days without issue and then crash out and reboot 6 or 7 times in a row randomly when I go to press the lock button, it just doesn’t turn on for a sec then starts booting up.

  • Anonymous

    i want to see its real appearance but you only show me a box…

  • Anonymous

    They should release another update:)

  • Foujnd

    HTC is a really powerful smartphone company…

  • cisco4u

    I did the
    update a few days ago and have experienced serious battery issues ever since. My stock
    battery became dead in about 3-4 hours with light use. Verizon has the extended
    battery on sale at half price so I bought it. Unfortunately It drained in about
    6 hours – what a waste of money. I am disgusted with this phone. The battery
    pre-update lasted 6-7 hours with medium usage and now MAY last that long with with this huge appendage sticking out my phone precluding my ability to use my $30 holster I previously purchased.

    I also notice the battery feels warm to the touch.

    Today in church I took no
    calls, GPS was off, Wi-Fi and Bluetooth were off and the ringer was muted and
    it it was dead after 7 hours of simply being on in a 4G area. I am also experiencing reboot issues like when I first got the phone the day after it came out. I should have now better than to trust Verizon again on an update.

    It is not as though I am misusing
    the phone and being an electrical engineer I tend to be more forgiving than most for technical issues but his is
    unacceptable. Not sure why
    Google/HTC/Verizon are such failures but I don’t like feeling like an alpha tester for a device I need for my business.

  • Shaniac

    Installed the new software and my HTC Thunderbolt still reboots…not
    quite as much as it used to but is still does. This is a POC phone in
    my opinion…I mean it works great, when it is working….the rebooting
    issue is a nuisance. I may convert over to the iPhone…

  • dudeman

    i’ve been experiencing rebooting on numerous occasions, but i’ve noticed it tends to happen when i drive in certain areas, to the point where i now expect it to reboot when i cross a certain bridge or turn a certain corner and 9 times out of 10 it happens…could it be switching from one tower to the next?

  • Traute1337

    Started work at 6am this morn and from 630-800 I experienced 4 restarts, 3 while running Pandora 1 while booting up after a restart, and 2 thus far… And its only 11am, yay! I will say though it doesn’t seem to restart when I’m playing games for example, order and chaos, angry birds, gba emulator, and tibiaME. I never liked Verizon till I got this phone too, now this starts happening and I feel like I should have settled for the EVO. Sigh at least I finished typing this.

  • Amandaob1205

    Since this over the air update, my phone has randomly shutdown everyday, no joke. Today this $250.00 has been frozen up all day, today I can’t even log on to it. I’ve taken the battery out several times to get it to reset itself. This is a cool device but I find it not safe to have as a cell phone.

  • Zedhed88

    Yes issue on 3 Tbolts here with maps force closing and Gps take 3+min to get lock.

  • Pauldavidbrown

    Mine is rebooting two-three times a day on average….more so when it connects to bluetooth.  I hope they get a patch out soon.

  • Tyler

    Yes, since updating, restarting like crazy. I lost count how many times today, but I believe at least 10 today thus far. 

  • eatyourbeets

    Count me in.  I downloaded the update some days ago and the reboots have just started today. 

    • eatyourbeets

      ps: I just noticed below that someone mentioned reduced battery life.  My battery’s also been draining a lot faster than it usually does.

  • Tommy

    Also, my 3G rarely connects anymore.  Very unhappy with the “update” provided.

  • Tommy

    I have been having the issue, and it is really not acceptable.  They should be pullingthe update back and reverting allphones to the previous firmware.  I will be calling my local Verizon store tomorrow to complain.

  • Firestormch

    Yes. Random reboots becoming a nuisance. It is getting pretty frustrating…
    Plus battery is draining faster. Not sure what is going on with this update, but … ummm… yeah
    Don’t cha just love being involuntarily wrapped into a “beta” test… lol :)

  • Gabriel

     Everything was fine before the update. Once I did the updated I started having random reboots. I called Verizon and I already reset my phone twice but I am still having the problem. Sometimes is once or twice a day, sometimes is more. It had happened without using the phone and while using the phone. So far there is no pattern of what could be causing it. This is very frustrating! Verizon should be able to provide a way or a temporary release to take the phone back the way it was before the update until they can find the root cause and provide with a fixed update.

  • Gabriel

     Everything was fine before the update. Once I did the updated I started having random reboots. I called Verizon and I already reset my phone twice but I am still having the problem. Sometimes is once or twice a day, sometimes is more. It had happened without using the phone and while using the phone. So far there is no pattern of what could be causing it. This is very frustrating! Verizon should be able to provide a way or a temporary release to take the phone back the way it was before the update until they can find the root cause and provide with a fixed update.

  • Bermuddg

    yes! it has happened to me as well. i have had the phone for less than week and it has happened about 4 times!
     

  • Thomas5643

    Mine has reset three times today. And its past 3pm. Is there anyway to undo the update ?

  • MinnetonkaBoater

    Wish I never did that update, yes I get random reboots.  Everything was great after I rroted, now…not so great. 

  • Jason A Steinberg Js

    Glad I checked to see if I wasn’t the only one. Have 1-2 random freeze with reboot since update. Also I notice the phones a bit slower. I don’t use advanced task killer but I do manage my own apps in the settings screen.

  • http://www.facebook.com/jbspillman John Bryan Spillman

    Im now getting the random reboots after I updated last night…. 

  • http://www.facebook.com/jbspillman John Bryan Spillman

    Im now getting the random reboots after I updated last night…. 

  • jssd

     Anyone else STILL not get this update yet??? Phone still won’t let me manually grab the update either =/

  • gaylordmi

    My phone keeps shutting off. I was almost late for work this morning… Didn’t do that before the update.

  • http://www.facebook.com/profile.php?id=42500886 Alex Kalisz

    I also have this problem as well as my best friend and girl friend.

  • Gabriel

     I am having the problem after the update. I bet there are probably a lot of people having this problem but they haven’t notice it yet because it is probably happening while they are not using the phone. Are there any kind of logs to determine the number of times?

  • Anonymous

     Rebooted a couple of times in the last couple of days.. Never happened before the update.

  • EdwardNorton

     No reboot issues when I upgraded in Ohio, however since coming to Oklahoma City for work I have rebooted 5 times in 36 hours.  This seems to support the statements that the issue is tower-side.

  • Mark

    I’ve had four reboot since I installed the update 48 hours ago.

  • Gpersio

    Mine has reported six times today and that is just what I have seen

  • Dt4ever04

    I didn’t have any reboots the first day or two, but the last couple of days have been 2 or 3 a day. GPS is still slow.

  • terry

    well i went to verizon today and wasted about an hour.they put me on a phone with i guess a tech who basicallythinks im the only person with this problem.im getting a call back wed.funny thing is the greater at the door has a thunderbolt and was having the same rebooting problems. she told me to let her know what it was….crazy

  • Jeff Hadrych

    Since the update, i lost data connectivity…ugh!

  • Bradtd

     My girlfriend and I have been getting random reboots since upgrading. We are in the San Francisco, CA area…..

  • Kirk Mathewson

    Reboots all the time. Please fix!! Also don’t think battery life is as good as I had.

  • parker92

     I am having the reboot problem as well. It has rebooted 3 times in the last 3 hours.

  • HeatherP

    Mine started randomly rebooting Saturday and it rebooted about 10 times in that day. I did a factory reset on Sunday and it seems better but it still rebooted about 3 times yesterday! Whats the deal?