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Drama in Asus Transformer Land, Retailers Are Selling and Then Cancelling on Customers

It might be time to start forgetting about the Asus Transformer.  It’s now looking like this Honeycomb tablet was too good to be true all along, especially after hearing rumors that Asus may be suffering from component shortages or even this new rumor from Android Police suggesting that they just can’t figure out how to manufacture the damn thing properly.

Retailers that were offering up the device both on pre-order and for sale are starting to cancel customers’ orders because they have no idea when they’ll be seeing the device.  And of course, this is prompted conspiracy theories including one that Target is only cancelling orders from people that used the $40 off coupon code we told you about yesterday.  Sites like NewEgg will show you “in-stock” 1 minute and “out of stock” the next, Best Buys are claiming to have them in stores this week with no guarantees, and 500+ page threads on forums like XDA are starting to turn into circuses.

The  guys at Phandroid even received this email from a cancellation through Target:

Thank you for shopping at Target.com.

Unfortunately, the following item is not currently available from any of our sources.

Asus Eee Pad Transformer 10.1″ Android Tablet (TF101-A1) with 16GB Hard Drive, 1GB Memory – Black/Brown

We have cancelled this item from your order.

To view the current status and the costs associated with your order, please visit My Account (http://www.target.com/my-account).

Because you only pay for items when we ship them to you, your credit card has not been charged for this item.

Thank you for being a valued Guest. We hope you visit us again.

Sincerely,

Guest Service Department
Target.com

http://www.target.com

Update:  We should point out that one of our readers received this same email, but is showing his order as still “OK” and even confirmed through Target that it has not been cancelled.  Maybe these are some sort of auto-responder while their systems remain confused?

Ugly, right?  I’d just like to know if any of our readers were actually able to purchase and receive one in the last week?  Please sound off in the comments on whether or not readers should fight off the urges to look elsewhere or make the Transformer their next tablet.  If this thing is indeed on minimal order until June, this could  turn into the ultimate disaster for Asus.

Cheers eclsnowman!

  • Annaofthetropics

    My local H.H. Gregg has both the tablet and keyboard in stock. I purchased mine from HSN and it arrived today. 4 days from order to delivery. Thrilled with it so far!

  • http://twitter.com/navalhawkeye Ryan Field

    Just ordered one from Tiger Direct. Lets see how this goes…

    • http://twitter.com/navalhawkeye Ryan Field

      Shipped this morning.

  • Anonymous

    Got my transformer release day, dock arriving tomorrow via tiger direct, had a 3g xoom since launch as well. Epic win.

  • Anonymous
  • JETJR

    I happened to refresh Newegg and got one ordered last Wed (27th) had it in hand the 28th. It is an awesome tablet, wish they would get their ducks in a row so I can order another.

  • desertdirt

    My TF101-A1 is on a FED EX truck from BJS.com. Ordered at 4:30 am on 4/26, status showed “Pending remote fulfillment” up until yesterday. Be patient, don’t cancel those orders!

  • Anonymous
  • KN

    Posting from a Transformer as we speak. Ordered from Amazon on launch day and received it yesterday.
    It’s pretty awesome; totally worth the wait. Still no word on when I’ll get the keyboard though.

  • Anonymous
  • Mbjr

    Got my email today that my Transformer has shipped from J&R! Scheduled delivery for Thursday.

  • Mbjr

    Got my email today that my Transformer has shipped from J&R! Scheduled delivery for Thursday.

  • Anonymous
  • Gregorypoe4734

    I bought one off ebay today for $450 with free shipping

  • SFWaller

    I got the cancellation message this morning and called Target’s 1-800-591-3869 and was assured that it was a glitch in the system and that my order was not cancelled. I checked and it was still there. Unfortunately I just checked again and it was cancelled. When I called back they said I would have to wait for them to show it available again. (I had the $40 discount). I think we should all call AND email letting them know how unacceptable this is.

    • SFWaller

      After 5 email/messages back to their Guest Services saying I was not satisfied, Target agreed to give me the $40 discount and provide free 2day shipping when the Asus becomes available. Now I’m just hoping they do get it in stock sometime in the not too distant future.

  • http://twitter.com/CrAsHeRiT Domenico Casillo

    The same happened to me..
    But target took 3 hours before deleting my order.

  • Hoss789

    Everyone should sign up for http://www.nowinstock.net. I signed up to get notices on the Transformer. Within 1 minute of activating my account and setting I received a text that Walmart had some in stock. I now have one ordered for delivery by Thursday (assume the order does not get cancelled).

    P.S. Walmart is already out of stock.

  • Monochromemario

    I ordered mine last Tuesday from Best Buy and got it on Thursday, I love it so far no complaints. I ordered the keyboard dock from buy.com today.

  • Gerolux

    I decided to go check out the xda thread(the one that is a circus). one of the posts shortly after I started keeping tabs on the thread had a link to nowinstock link (http://www.nowinstock.net/computers/tablets/asus/). so decided to start keeping tabs on that. about 30 mins later, I get an alert that walmart has it in stock and now awaiting shipping confirmation.

    thanks kellex. my determination has finally gotten me the tablet. now to find the keyboard dock somewhere…

  • Nan Wales

    I actually snagged one off of Tiger Direct last week right when they went on sale. I have to say that its everything I expected and more!! I would definatly wait on this.

  • wicked
  • http://twitter.com/navalhawkeye Ryan Field

    I also had one ordered from Target and got the same email as above. When I first checked, it appeared my order was fine. Now a few hours after receiving the email, it says it’s cancelled. Terribly disappointing. I was really looking forward to getting one to have on the 15 hour car ride coming up at the end of the month. The keyboard was the biggest selling point, so it’s not like I’m going to run out and get the Acer even though it’s very nice. My Amazon order hasn’t been cancelled yet, so maybe there’s still some miniscule bit of hope.

    • Hoser

      From what you know about the Asus and Acer, is there any reason to get the Asus if you don’t care about the keyboard dock? Price (if you can find it) and screen, but i’ve seen the Acer screen and it’s nice too.

  • http://mariasama16.livejournal.com/ J Harrell

    I bought mine through Tiger Direct on “launch day” last week and received shipping notification late last night including a tracking number. Its currently heading east from Indianapolis and will be in my possession tomorrow. So, it is still possible to get, patience is needed.

  • http://twitter.com/MrJumboMortgage Mr Jumbo Mortgage

    Ordered it from HHGREGG yesterday morning. Showed as in-stock. Received an order confirm, then this afternoon we received an order cancellation.

    • onitsoga

      SAME!!!!! WTH!!!!

  • http://profiles.google.com/jabrau Jason Brau

    This is almost an identical repeat of Asus’ Jan/Feb launch of the Eee Slate Windows tablet. Launch-day stock quantities sold out instantly, customers orders left in the dark, stupidly large Ebay black market, and future quantity limited for months. Check Amazon, there’s thousands of comments in their forum thread about this.

    I have been following the Asus tablet line with great curiosity for some number of months now while deciding which one to buy. But these constant shenanigans are wearing quite thin.

  • http://www.worstkitchen.com/substance-w.html jazzbassNick

    I used nowinstock and as soon as I got a newegg alert this morning, signed in and got one. UPS is showing in transit, so I’m pretty sure it won’t get canceled.

  • Slab

    Amazon is showing me an estimated delivery between May 19th and June 6th with no estimate on the keyboard.

  • Juan_ortega92

    this is what people get for not being patient both.asus and the consumers. i bet samsung is smiling while polishing up there new 10.1 tab which will be faster than any other tab on the market

    • http://twitter.com/eclsnowman eclsnowman

      how will it be faster? Same specs, and Samsung update schedule :(

      After my omnia, and my wife’s Epic update snafu’s I say Asus is a better bet for future proofing.

      • Anonymous

        It’ll be faster if it has the Exynos chip (Cortex A9 dual core at 1.2GHz with a Mali400 GPU). Also, Samsung updates just fine outside the States. Either buy WiFi or plan to root/ROM (would a DL reader do any different?).

  • http://twitter.com/BiggiePhat JG

    ive had mine since 4/26….got 4 days of battery life with moderate use…and the docking station is being shipped out tonight from tiger.

    im not sure why everyone is having a problem here…

  • Cloudkikr

    I picked mine up from fry’s on release day. Mwuhahahaha. No dock, though I’m checking out that link asap! its real nice guys.. Had an Xoom, transformer is way snappier out the box(compared to the xoom out of the box) and esp. after initiall tweeks.

  • Chuubaka

    I ordered mine from Wally World and it should arrive tomorrow :). The transformer is thinner and has a much better display than the Xoom from what I’ve read. I’m glad I’ve waited but I hope Asus can figure out its shortages.

    • Anonymous

      My son! (on the image)

      Funny to see this image pop up here. :D

    • Chuubaka

      lol. That is hilarious. I just got a random pic comparison from a post on XDA. :) Your son is famous!

  • RW-1

    Wow, here’s an idea for all the manufacturer’s:

    Ship the product and have it in place to distributors BEFORE announcing the release date.

    This will be another fail, and it lies right at Asus’s feet, no one else’s.

  • Michael

    Here is the email I got:

    Thank you for shopping at Target.com.

    Unfortunately, the following item is not currently available from any of our sources.

    Asus Eee Pad Transformer 10.1″ Android Tablet (TF101-A1) with 16GB Hard Drive, 1GB Memory – Black/Brown

    We have cancelled this item from your order.

    To view the current status and the costs associated with your order, please visit My Account (http://www.target.com/my-account).

    Because you only pay for items when we ship them to you, your credit card has not been charged for this item.

    Thank you for being a valued Guest. We hope you visit us again.

    Sincerely,

    Guest Service Department
    Target.com
    http://www.target.com

  • Dredhead407

    ARRRRRRRRRRGGGGGGGGGGGHHHHHHHH! sorry for the caps but my order got legit cancelled too. I also used the 40 dollar off code and I’m near furious now because the transformer is the one that i want and Asus is shitting on the consumer. Excuse my language but what kind of launch is this?

  • Dredhead407

    ARRRRRRRRRRGGGGGGGGGGGHHHHHHHH! sorry for the caps but my order got legit cancelled too. I also used the 40 dollar off code and I’m near furious now because the transformer is the one that i want and Asus is shitting on the consumer. Excuse my language but what kind of launch is this?

  • Calculatorwatch

    My birthday is in mid June and the Transformer is what I was really looking to get. I guess we’ll see if they’ve got it all figured out or if something better shows up by then.

    Regardless, this is very upsetting news because it undoubtedly means they won’t sell all that many of them and that means there won’t be much of a dev community around it.

  • Calculatorwatch

    My birthday is in mid June and the Transformer is what I was really looking to get. I guess we’ll see if they’ve got it all figured out or if something better shows up by then.

    Regardless, this is very upsetting news because it undoubtedly means they won’t sell all that many of them and that means there won’t be much of a dev community around it.

  • http://twitter.com/mnkyhead mnkyhead

    What about the Acer tab? seems like a good alternative to the transformer at this point.

  • http://twitter.com/eclsnowman eclsnowman

    Got mine from Newegg today thanks to a quick post by a guy on XDA who used http://www.nowinstock.net/. Set it for next day shipping and rush order process to clinch the deal (because I got F’d by HHGregg, B&H Photo, and Target). Also picked up the dock on Buy.com for $119 to be fulfilled by TigerDirect (tigerdirect showns none in stock, but a call to them says they still had 100 availible… but only if purchased through the buy.com link). http://www.buy.com/prod/asus-eee-pad-tf101-docking-station/q/loc/101/221160018.html.

    What a messed up process… but I think I might be in the home stretch.

    • sean

      what happened with B&H? i ordered mine from there.

      • http://twitter.com/eclsnowman eclsnowman

        It is available, but B&H will not ship until 5/31 at the earliest (based on my call to them yesterday).

    • http://www.facebook.com/micheal20 Micheal White

      Thanks you So much I ordered the case from Amazon for 39.99. I just ordered the keyboard for 127 once S&H was added in and I found a place in CA that’s 6 miles from the Asus Distribution center and they say they’re getting them in May 9-12 http://www.portableone.com/product.asp?pf_id=TF101-B1,http://www.portableone.com/product.asp?pf_id=TF101-A? Think I’m gonna go for the the B1.

    • http://mariasama16.livejournal.com/ J Harrell

      oO Thanks for the dock link.

  • http://twitter.com/protozeloz Abel

    JAPAAAAAANNNNNN D:D:D:D:

  • Anonymous

    … blame apple for the parts shortage … xoom, xooM, xoOM, xOOM, XOOM

  • Anonymous

    I got one last Thursday from Best Buy’s website. I had it shipped to store and it arrived for pickup on Thursday morning. It’s an awesome tablet and I hope they release the dock soon (I just ordered one from buy.com). Plus they really need to ramp up the production before they lose all credibility (if they haven’t yet).

  • http://pulse.yahoo.com/_DFJ2L7NAOS7QQQDXQIKQPWJ43E Eidylon Ivanovich

    I really really hope this thing comes out. This is the one I was waiting for. Xoom is WAY to pricey, and the Acer sounds like the reviews aren’t as keen on it as the Asus (though in-hand @ Best Buy, the Acer feels MUCH snappier than the Xoom).

  • FortitudineVincimus

    The orders are apparently NOT cancelled.. here is the email I got when I asked about it…

    I’m sorry for any misunderstanding regarding your order #blah-blah and let me explain.

    I checked and see that your order wasn’t cancelled but unfortunately this Asus Eee Pad transformer android tablet is now backordered, and our supplier hasn’t been able to let us know when they’ll be able to send more.

    Please keep in mind that the availability and shipping dates on our website are estimates and might change. We do what we can to keep shipments going smoothly, but sometimes unexpected changes to our supply will delay an order.

    When this transformer android tablet is back in stock, we’ll ship it out to you as soon as we can and we won’t charge you for the order until then.

    We’ll send you an e-mail letting you know when your order is under way.

    • FortitudineVincimus

      yeah, we all got boned. Even after getting the email above I provided saying orders were not cancelled, I got another later in the day that confirms they DID cancel it and another follow up email asking them directly confirms it.. cancelled! I also complained, but we know how that goes.

      I kept my emails and plan to hold them to the 10% when it becomes available. I want it, but not bad enough to pay tax and ship and such from Walmart or another company that it would also be a PITA to return if I didnt like it. This is why I will likely just hold out.

      • Bob

        walmart returns are some of the easiest in the business, you can return it to a store as well

  • http://www.facebook.com/people/Michael-Forte/542650247 Michael Forte

    Transformers….tablets hard to find!

    • EC8CH

      Cut ‘em some slack…

      Optimus Prime probably just gave them a couple days off after a hard fought battle with Megatron.

  • Anonymous

    XOOM FTW

  • Anonymous

    Damn that sucks…..glad i got my Xoom

  • hoser

    I received the above email from Target. I checked my account online and it still looked OK (open order). I called Target and they said the same thing (open order). So, don’t give up yet! This may just be an auto response for all items that don’t ship out immediately. Maybe…

    • Anonymous

      Good to know.

      • Hoser

        I just checked the website and my order is now gone. The lady on the phone, that i could barely understand, apparently didn’t know what she was talking about. Too wait or to Acer?

        • FortitudineVincimus

          same with me… I am waiting.

        • Anonymous

          Death before dishonour. Don’t go with the Acer.

    • Jerry

      Same here………