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HTC Confirms Thunderbolt Noise Cancellation Video Issue, Software Fix is Coming?

Our inbox has been filling up slowly with frustrated videographers who noticed that the sound quality in videos taken with their brand new HTC Thunderbolt has been, well, awful.  After multiple back-and-forth conversations with both HTC and Verizon, one of our readers seems to have received a slightly favorable response that could include an update in the near future to fix the issue.  Apparently, they’ve narrowed it down to a problem with noise cancellation…  

Dear Nathan,

Thank you for the reply.

Nathan, as I stated in my 2nd reply, this information is, also, used for updates for the phone. The low sound is due to the device’s noise cancellation feature. When taking a video from a distance, the noise cancellation feature blocks out a lot of the other noise therefore making the video sound lower. Keep an eye out as there may be a future update at HTC – Mobile Phones, Smartphones, Cell Phones, PDAs.

In the meantime, you can download a 3rd party application from the Marketplace. Search for video or camcorder recorder. Again, we apologize Nathan, for any inconvenience. To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number.

Sincerely,

Carol HTC

And just after receiving this email and while working up this post, it looks like someone over at Android Central’s forums received a similar response…

It is our pleasure to provide you with the best possible assistance for all questions and concerns you might have regarding your HTC Thunderbolt.

This is an issue with the noise cancellation software. We are seeing that all noise is canceled out by the phone. HTC is currently working to resolve this issue with a software update.

So a fix is on the way.

Cheers Nathan!

  • Training94551

    WooHoo! It’s fixed! The update has fixed this issue and now you can use the camcorder feature on your phone and actually hear what you’re filming. Note: You will need to manually check for update in the settings menu. 

  • Jquam19

    I hope that update comes sooner than later. I take alot of videos of my 16 month old daughter and am missing out on A LOT with not being able to hear ANYTHING she says. Thanks

  • Jquam19

    I hope that update comes sooner than later. I take alot of videos of my 16 month old daughter and am missing out on A LOT with not being able to hear ANYTHING she says. Thanks

  • Gee

    And this is why I NEVER buy first gen Tech

  • Gee

    And this is why I NEVER buy first gen Tech

  • Gee

    And this is why I NEVER buy first gen Tech

  • Jim

    I’m not sure if there is an android phone out there that takes decent photos or video. I’ve been very disappointed with the Droid X and HTC Incredible.

    • Anonymous

      The pictures from the Incredible are awesome. Maybe you got a bad one.

  • Dshudson

    They also need to address the fact i cant answer the phone when my headphones are plugged in..

  • http://wikimapia.org/8921422/Alfy-Pepe-Fanjul Pepe Fanjul

    and due to multiple back-and-forth conversations with both HTC and Verizon, one of our readers seems to have received a slightly favorable response that could include an update in the near future to fix the issue.

  • Anonymous

    Seems like HTC is atleast acknowledging the problem, lets see how long the update takes and if the problem is taken care of.

  • Anonymous

    Nice. Yet again, a 300 dollar plus device with 10 dollar service. Buy our shit hype for months and once they have your money they “may” or who knows, “may not” fix it before you are suckered into buying another 300 dollar plus device. Typical. Anybody seeing reality here yet or are we all just supposed to be fanboys (and girls)? There has to be a limit to how much bullshit we accept as “just the way it is” from both service providers and device manufacturers. This is 2011, the tech is NOT new, nor is it cutting edge. It should work. Period.

    • http://twitter.com/binglut9 Brian

      Agree this phone was garbo

    • joh2141

      This is 2011 and the average human being can’t grow food on his/her own, can’t save another person’s life in mid-seizure by themselves, can’t solve world hunger, can’t find alternative resources for energy, etc. You say it’s 2011 and expect it to be so advanced when in reality our entire planet is really not all that advanced. Technology is crazy nowadays, but the MORE advanced technology gets, the more issues and problems you might deal with. With newer computers came error messages that no one except those who studies/specializes in the field can understand. Then came the newer Mac OS.

      Your comment isn’t an opinion, it’s impatience and intolerance. I agree, the phone doesn’t live up to what it’s supposed to be. But it doesn’t mean it sucks. You give credit where it’s due and criticize what you can.

      And BTW, this phone isn’t 300 dollars…. It’s more like $250 opening, and now it’s dropping to around $150-$200 depending on location/stores. And I doubt any phone out on the market besides the Incredible 2 so far cannot have flash on websites. Also, comparing it to the iPhone 32GB, ThunderBolt starting off was $50 cheaper, and this is after iPhones been out for a year already. ThunderBolt has more memory, 4G, can do more things on it than iPhones. It’s more capable although it doesn’t have retina display or netflix capability, but that’s not due to the phone itself but rather due to the OS issues connecting to netflix.

      You’re just a troll who likes to complain about things when you know close to nothing. Use your logic, or do you have none? All you have to do is think and rationalize…

      • Anonymous

        I’m by far the only one with this opinion, but I’m the troll? Go play in traffic.

  • Anonymous

    I was just reading this report from Techrepublic this morning and how they’re raving about the HTC Thunderbolt. Please read and enjoy::)

    http://www.techrepublic.com/blog/hiner/htc-thunderbolt-review-the-new-smartphone-king-of-2011/7934?tag=mantle_skin;content

  • Marty

    Look at this it fixed my 3G

    * Go to the ThunderBolt’s phone dialer. Enter ##778# and hit Send.
    * You’ll get a pop-up labeled EPST, with the choice to “View Mode” or “Edit Mode.” You want “Edit Mode.”
    * You’ll be asked for a password. It’s 000000.
    * Now flip down to “Modem Settings,” and then choose “Rev. A.”
    * Change the setting from eHRPD to “Enable,” hit OK, then press the Menu button on the phone and tap “Commit Modifications.”

    • Guest

      What was wrong with your 3g?

  • http://www.facebook.com/people/Charles-Addington/1039926704 Charles Addington

    no company would ever acknowledge an issue if they werent intent on having it fixed soon, Droid-Life.

  • Bullet Tooth Tony

    Another way to spin this? Their noise cancellation kicks serious ass for making phone calls. ;-)

  • http://pulse.yahoo.com/_I7J4Z55BLI6W3OMFGRZZFNVLQA John

    its probably recording sound with the mic thats supposed to cancel noise. -__-

  • Anonymous

    I hope this update consists of:

    More Bug fixes
    Better Battery
    Sense 3.0 with Gingerbread
    and HTC Hub

    That’s not too much to ask for, is it.

  • Anonymous

    I hope this update consists of:

    More Bug fixes
    Better Battery
    Sense 3.0 with Gingerbread
    and HTC Hub

    That’s not too much to ask for, is it.

  • Kevoskee

    Hope the update comes with many things like gingerbread with skype but that might happen later than sooner

  • Networkpimp

    maybe that fix will include GB and Sense 3.0 … wah wah waaahhh

  • Boit

    Stop whining and expecting a Swiss army knife to have a better screwdriver than a snap-on… buy a damn video camera!

    • Adam

      I don’t see anything wrong with people expecting the latest and greatest Android phone’s audio quality while recording video to be at least comparable to the 10 month old iPhone 4.

      When I’m out with my kids on a random day I don’t want to carry a damn video camera everywhere. If I have a chance to catch something good to blackmail them with years from now, I’ll use my TBolt. The way it sits now, it doesn’t pick up audio that’s just a few feet away for crap.

    • assassinator

      Really? Go somewhere else.

    • Anonymous

      That bullshit excuse would be great if the device wasn’t touted as a full HD video with high quality output. If they said “you got video, it may or may not work and it will suck compared to the $99 crapheap from WorstBuy” then yea, I’d say stop whining too. But it’s not. It’s pushed to us as the what? That’s right, the one after your dream device. My dream device doesn’t have suck video.

      • joh2141

        Guess what littlepecker. Everything you’ve bought in your life has flaws. And when sales people try to sell this stuff to you, they will make it sound too good to be true and leave out the flaws. That’s how life works.

        The reason why this is a problem is because the noise cancellation feature is supposed to be helpful as a PHONE so that you can talk on the phone on a windy day. The noise cancellation issue interferes with the video sound capturing, which the phone wasn’t originally intended for. It’s an entertainment TV, if you wanted a great video/picture capture phones, why didn’t you get a phone with retina display (aka iPhone or Samsung)?

        People have to realize that each phone specializes in different things. Thunderbolt was supposed to be “as a phone” the most capable in terms of quality, speed, and smoothness so far. People sound so stupid when they buy a new phone that’s STILL best in the market yet they say how this one flaw makes them want to return it. Then they come back to the Verizon store about their new iPhones or Blackberry freezing up on them or how expensive iPhone deductibles are. Then they blame the employees or Verizon about how stupid this is? I thought it was common knowledge that nothing is perfect in life? Of course they’re gonna advertise it amazing and not tell you the flaws. What idiot markets “our phone has shitty batteries and can’t do these things?” You have to realize that whoever markets these are constant users of “white lies” and that they won’t give you the full truth. Even at Verizon stores, employees aren’t as willing to tell you the flaws because they have a sales quota.

        IE it doesn’t matter if you have a Mitsubishi, Rolls Royce, Koenigsegg, Lamborghini, Ferrari, Porsche, Volvo, whatever. They ALL HAVE FLAWS. You just have to get the right phone that matches YOUR NEEDS and YOUR LIFESTYLE, instead of choosing the phone because “it’s the best.” That’s just being spoiled and ignorant. Naive is what it is. Do some research on the phones before getting them because you’re signing a 2-year contract. If you regret your decision about a phone, there’s no one to blame but yourself who signed the contract to buy it. If you really regret your decision, you should’ve returned it within the 14-day return period. There used to be a time when people used their money with care and thought. Now, I guess it’s just buy what you want and complain about it to people who can’t do anything about it.

        • Anonymous

          You really get off insulting people huh? I’m talking about a phone and you’re going for personal insults. Nice. Take a nap.

          …not your dream phone, it’s the one after that.

        • http://profiles.google.com/dboy.stein Daniel Stein

          pull the stick out your ass man! its gonna be ok

  • Judgesmails
    • Anonymous

      No, someone in their forums did, which we linked to already. :P

  • URNOTFUNNY

    Wait, so instead of fixing the noise issue, they are canceling out all the noise????!??!? WHAT?!?!?

    • Anonymous

      no.

      the issue *is* the noise cancellation. it’s cancelling out what you’re trying to record to video.

      like those Bose noise cancelling headphones, it’s supposed to cancel out background noise, but it’s actually cancelling out everything.

  • Anonymous

    Wow, they even canceled the “s” in noise.

  • duckphan

    Noise??