Comments on: DROID 2 Global and DROID Pro Get Axed at Best Buy

By: Kashifv

Kashifv — Thu, 23 Dec 2010 07:45:46 +0000

I got the Droid Pro at Best Buy for 50 dollars with contract. At Verizon Wireless it was 280 dollars with a 100 dollar mail-in rebate

By: Jman

Jman — Mon, 20 Dec 2010 23:29:00 +0000

If best buy or costco is so great then why would anyone not go back there for help? Yes Verizon will help you if you buy a phone else where but there will be a charge to troubleshoot or other services. You are buying the phone from bestbuy, (verizon does not make the phones, samsung, lg, blackberry motorola and so on do) Verizon will help with coverage issues and other things like that but they dont have to help with phone problems. If you buy a Sony t.v from sears do you think that H.H Greg will help fix it?

By: Anonymous

Anonymous — Sat, 18 Dec 2010 23:19:00 +0000

Maybe a corporate store is paid to service Verizon customers.
Furthermore, no retailers are. In fact several offer no hourly wage.
You don’t buy a car on ebay and then demand free service at the local
dealer do you? And on top of that, if you think that the hourly wage
is high enough to attract and retain the type of people who you can
get useful knowledge from, think again. Verizon customer service (the
people.paid an hourly wage to help Verizon customers) OS online or on
the phone, stores are for sales or technicalsupport if they have
technicians.

By: Brian

Brian — Sat, 18 Dec 2010 21:49:00 +0000

They get an hourly wage, not just commission. They are getting paid to help VERIZON customers because they work at VERIZON. The fact that they didn’t buy their phone there means nothing and if someone ever refused me service because they are bitter that I didn’t buy my handset from them I would call the corporate help number while I was in the store and see what they have to say about it.

By: Smrzzy

Smrzzy — Fri, 17 Dec 2010 21:14:42 +0000

It's too bad apples can't be on a reliable network to be used properly and maybe once they switch over to a better network then we shall see…. It's too bad apples not intelligent enough to use a better call carrier!

By: Buzz

Buzz — Fri, 17 Dec 2010 07:36:59 +0000

For what its worth I work at a Best Buy Mobile and even for us the details are slim. And Inventory has not yet been sent back, but it has been “quarantined”

By: Anonymous

Anonymous — Fri, 17 Dec 2010 07:36:00 +0000

Maybe if you go to a corp store. but a lot of customers go to another retailer and demand service. But no matter what, for the first 30 days you HAVE to go back to the store you got the phone from. If any other store makes changes to your account before that window is over it borks the commissions.

And on top of that it is a verizon phone, and it is a verizon service, but that doesn’t mean you can go to another sales rep at a different company (corporate or not) and demand service from them. It’s their job to sell you a device and assist with customers who make purchases through them. Asking them to do more is like your boss making you do all the work but then giving your paycheck to his cousin because his cousin charges less per hour.

By: Anonymous

Anonymous — Fri, 17 Dec 2010 07:31:00 +0000

all phones sold on contracts are sold underpriced. Best buy can afford slimmer margins because of economies of scale and because they have other things to sell (stoves, tvs, geek squad)

By: Anonymous

Anonymous — Fri, 17 Dec 2010 07:15:00 +0000

I don’t go to the most expensive place, but I’m not arrogant enough to then go to that expensive place and demand they help me even though I didn’t get the equipment there.

If you go to best buy or costco, then go there, but know that your service comes from there too. Wherever you work, how would you like being forced to do all the “work” of your job, and then have someone else get paid for it?

By: Youaintneverhadmycornbread

Youaintneverhadmycornbread — Fri, 17 Dec 2010 06:16:00 +0000

99.99 at costco this week. I bought mine yesterday

By: Youaintneverhadmycornbread

Youaintneverhadmycornbread — Fri, 17 Dec 2010 06:14:05 +0000

that's a lame argument…you don't see that sale at at&t because Apple simply won't allow it…if at&t tried a sales gimmick like that Apple would drop at&t so fast….I know more people with droids then iphones and iphones have been out “4 generations” now….droids are selling just fine sale or no sale

By: Brian

Brian — Fri, 17 Dec 2010 04:10:00 +0000

Yeah because I’m thinking of you and your family when I buy a phone. When you buy a piece of electronics to you go to the most expensive place because of the poor sales guy? If you do you are even dumber than your comment. Have fun being bitter while trying to schlep cellphones!

By: hickerbocker

hickerbocker — Fri, 17 Dec 2010 02:24:16 +0000

ehh… i was there yesterday, they had them both. bought a fascinate for $49, no rebate. SWEEEET

By: Youaintneverhadmycornbread

Youaintneverhadmycornbread — Fri, 17 Dec 2010 01:19:00 +0000

why would you buy the (not so) incredible? You ripped yourself off by buying a inferior phone….next time do your homework

By: Youaintneverhadmycornbread

Youaintneverhadmycornbread — Fri, 17 Dec 2010 01:08:00 +0000

I work for costco and am a verizon subscriber….if verizon won’t help you (and they will) then go back to costco and they will help you